Full-Time

Customer Success Manager

Mid-Market and Key Accounts

Confirmed live in the last 24 hours

Vanta

Vanta

501-1,000 employees

Automates SOC 2 compliance for businesses

Enterprise Software
Cybersecurity

Compensation Overview

$128k - $150kAnnually

+ Commission + Bonus + Equity

Mid

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 3-5 years of experience in Customer Success at a SaaS company.
  • Experience working in the security or compliance industry.
  • Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships.
  • Possess clear and thoughtful communication skills, with strong critical thinking ability.
  • Be highly empathetic to customers, with a proven track record of long-term customer retention.
  • Experience with hitting retention targets and creating happy, healthy customers.
  • Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers.
  • Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up.
Responsibilities
  • Lead all post-sales activities for Vanta’s mid-market customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities.
  • Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
  • Act as voice of the customer within Vanta.
  • Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
  • Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
  • Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy.
  • Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer.
  • Work cross-functionally to resolve customer business issues and work toward mutual goals.

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with the SOC 2 certification process. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to achieve compliance compared to traditional methods. The goal of Vanta is to transform how organizations approach SOC 2 certification, enhancing security while allowing clients to focus on their core business operations.

Company Stage

Series C

Total Funding

$343.4M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

31%

1 year growth

47%

2 year growth

93%
Simplify Jobs

Simplify's Take

What believers are saying

  • Vanta secured $150M in Series C funding, boosting its growth potential.
  • The demand for automated compliance solutions is increasing globally.
  • Vanta's AI-driven tools align with the trend towards real-time risk monitoring.

What critics are saying

  • Emerging competitors like ComplyCube could challenge Vanta's market position.
  • Healthcare data breaches may demand more robust security measures than Vanta offers.
  • Regulatory changes could necessitate significant updates to Vanta's platform.

What makes Vanta unique

  • Vanta automates SOC 2 certification, reducing time and cost for SMEs.
  • The platform offers continuous control monitoring, enhancing real-time risk management.
  • Vanta's partnership with HITRUST provides unique automated compliance solutions.

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Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)