Full-Time

Customer Success Manager

Mid-Market and Key Accounts

Confirmed live in the last 24 hours

Vanta

Vanta

501-1,000 employees

Automates SOC 2 compliance for businesses

Enterprise Software
Cybersecurity

Compensation Overview

$128k - $150kAnnually

+ Commission + Bonus + Equity

Mid, Senior

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships
  • Have 3-5 years of experience in Customer Success at a SaaS company
  • Experience working in the security or compliance industry
  • Possess clear and thoughtful communication skills, with strong critical thinking ability
  • Be highly empathetic to customers, with a proven track record of long-term customer retention
  • Experience with hitting retention targets and creating happy, healthy customers
  • Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers
  • Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
Responsibilities
  • Lead all post-sales activities for Vanta’s mid-market customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities
  • Partner with Account Managers to drive renewal and expansion opportunities within your book of business
  • Act as voice of the customer within Vanta
  • Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines
  • Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution
  • Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform
  • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
  • Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer
  • Work cross-functionally to resolve customer business issues and work toward mutual goals

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with the certification process. Vanta's unique approach allows clients to achieve compliance more efficiently than traditional methods, enabling them to focus on their core business operations. The company's goal is to transform how organizations handle SOC 2 certification by making compliance easier and more cost-effective.

Company Stage

Series C

Total Funding

$343.4M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

23%

1 year growth

45%

2 year growth

93%
Simplify Jobs

Simplify's Take

What believers are saying

  • Vanta secured $150M in Series C funding, boosting growth potential.
  • Partnership with HITRUST enhances Vanta's credibility in cybersecurity assurances.
  • Rising demand for automated compliance solutions supports Vanta's market expansion.

What critics are saying

  • Emerging competitors like ComplyCube challenge Vanta's market position.
  • Healthcare data breaches increase scrutiny on Vanta's security measures.
  • Rapid AI evolution may outpace Vanta's current compliance offerings.

What makes Vanta unique

  • Vanta automates up to 90% of audit preparation, enhancing efficiency.
  • The platform offers real-time insights to streamline security reviews for sales teams.
  • Vanta's HITRUST e1 solution automates 80% of compliance requirements.

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Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)