Full-Time

Customer Account Specialist

Posted on 1/15/2025

Uline

Uline

1,001-5,000 employees

Distributor of shipping and packaging materials

Industrial & Manufacturing
Consumer Goods

Entry, Junior

Waukegan, IL, USA + 4 more

More locations: Milwaukee, WI, USA | Pleasant Prairie, WI, USA | Morton Grove, IL, USA | Kenosha, WI, USA

This position is on-site.

Category
Customer Success Management
Sales & Account Management
Requirements
  • High school diploma or equivalent.
  • Excellent communication and strong analytical skills.
  • Highly organized and detail-oriented with the ability to multitask.
Responsibilities
  • Analyze sales tax exemption certificates for accuracy.
  • Contact customers if documentation is missing or incomplete.
  • Apply approved sales tax exemption certificates in our state-of-the-art customized software.
  • Calculate and process sales tax credits based on exemption documentation.
  • Collaborate with a cross-functional team of like-minded individuals to provide exceptional service.
Desired Qualifications
  • Bachelor's degree in Finance or Accounting preferred.
  • Customer service experience a plus.
  • Bilingual (English / Spanish) a plus.

Uline distributes shipping, industrial, and packaging materials to businesses across North America. With over 37,500 products, including shipping boxes, packing materials, and janitorial supplies, Uline caters to a variety of clients such as retailers and manufacturers. The company operates on a straightforward business model, sourcing products and selling them directly to businesses, with a focus on same-day shipping for many items. This quick delivery service is crucial for clients who need timely supplies to keep their operations running smoothly. Uline generates revenue through product sales, special offers, and new product launches, and provides an easy-to-navigate online and printed catalog for ordering. With a strong presence in major U.S. cities, Uline effectively serves clients nationwide, aiming to be a vital supplier for businesses in need of shipping and packaging materials.

Company Stage

N/A

Total Funding

N/A

Headquarters

Pleasant Prairie, Wisconsin

Founded

1980

Simplify Jobs

Simplify's Take

What believers are saying

  • Rising e-commerce boosts demand for Uline's shipping and packaging materials.
  • Uline's expansion in Kenosha County supports growing customer needs.
  • Automation in warehouses increases efficiency, benefiting Uline's distribution centers.

What critics are saying

  • Uline's rapid expansion may strain operational capabilities and cause inefficiencies.
  • Increased competition from autonomous trucking could disrupt Uline's logistics model.
  • Significant investment in new facilities exposes Uline to financial risks if growth falters.

What makes Uline unique

  • Uline offers same-day shipping, ensuring quick delivery for business clients.
  • The company stocks over 37,500 products, providing a vast selection for customers.
  • Uline's extensive distribution network covers major U.S. cities, enhancing service reach.

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Benefits

Health Insurance

401(k) Company Match

Paid Holidays

Paid Vacation

Tuition Reimbursement