About the opportunity

As Credit/Collections Analyst you will serve our customers in a variety of ways with regard to their account.  From a credit perspective, by evaluating various credit and financial information to establish their accounts.  From a collections perspective, managing and resolving various account issues in order to resolve past due accounts for timely payment.  This role will allow you to develop and grow your talent and skill set and you will be supported throughout your career journey at Contentful.

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest.  You will have an eye to eliminate the root cause of payment delays created by internal or customer processes.  Collaborates with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Recognizes deteriorating credit situations recommending and implementing solutions.

What to expect?

• Credit Analysis: Evaluate new and existing client relationships by completing a thorough risk assessment including analysis and interpretation of financials including balance sheet, income statement, and cash flow statements
• Perform analysis of Dun & Bradstreet credit report profiles to analyze payment trends, DBT, and overall business viability
• Periodic or annual credit review (as needed) of existing client portfolio and recommended credit limits adjustment.
• Collaborate with Sales / Deal Desk to structure options for customers with credit worthiness issues.
• Establish and maintain client relationships (internal and external) providing world class service for every transaction and interaction.
• Timely management of strategic client portfolios including addressing and preventing past due account balances through collaboration with customers and related internal account team. 
• Ensure accurate customer account records through proper account reconciliations, payment application, recording of adjustments (write-offs, credit memos, etc.), name changes, bill-to and ship-to addresses, etc.
• Engage in weekly portfolio reporting of collections and credit performance review with senior management.
• Participate in process improvement projects with evidence based findings and solutions.
• Serve as the primary partner between Order Management / Billing team and customers in complex billing scenarios.
• Partner with various functions in the quote-to-cash process including Sales, Sales Operations, Customer Success, and various finance functions to resolve client issues timely and accurately

What you need to be successful?

• 3+ years of business to business credit analyst and collections experience embodying the above responsibilities, experience in SaaS environment is preferred.
• Strong knowledge of quote and/or order to cash workflow and supporting the sales motion process.
• Billing experience helpful but not required.
• Working knowledge of procurement portals such as Ariba, Coupa, Taulia to ensure timely customer invoicing, purchase order processing, and other customer requirements.
• Ability to manage high volumes throughout the month and adapt to varying volumes while maintaining a high level of professionalism and collaboration.
• Ability to work independently and prioritize workload with competing priorities.
• Experience with various accounting software and other systems - SAP, Oracle, Workday, Salesforce, Zuora, and similar systems.
• Strong oral and written communication skills for effective communication in all settings and levels of company. 
• Embody our values: Be Humble, Start with the Customer and work backwards, Embody a Growth Mindset, and Strive Together.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share ownership and the success of our company
• We valueWork-Life balanceandYou Time!A generous amount of paid time off, including vacation days, education days, and volunteer days
• Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
• Use your personal education budget to improve your skills and grow in your career. Join a free German class or one of our many internal learning initiatives!
• Use your physical fitness budget to get away from your desk and support your physical wellness
• Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
• Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!

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