Player Protection Analyst
6 month secondment
Posted on 11/30/2023
INACTIVE
LiveScore Group

501-1,000 employees

Real-time sports scores and sportsbook betting platform
Company Overview
LiveScore Group, a privately-owned business, offers a unique convergence of sports media and sports betting through its brands LiveScore, LiveScore Bet, and Virgin Bet, providing real-time sports scores, free-to-air live streams, and trusted sportsbook betting opportunities. The company's international presence, with offices in London, Stoke, Galway, Vienna, Gibraltar, Lagos, and Malta, fosters a diverse and inclusive work environment. This is an exciting opportunity to join a rapidly expanding company in the heart of the sports industry, where employees are empowered to grow and build a rewarding future.
Consumer Goods

Company Stage

Pre-seed

Total Funding

$57.8M

Founded

1998

Headquarters

, United Kingdom

Growth & Insights
Headcount

6 month growth

26%

1 year growth

26%

2 year growth

26%
Locations
Stoke-on-Trent, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Social Media
Requirements
  • Robust investigative, risk analysis, assessment, and decision-making skills
  • Strong organisational and prioritisation skills
  • Effective communication skills, both written and spoken
  • Ability to remain calm, empathetic and make decisions in stressful situations
  • Ability to switch tasks when required and meet tight deadlines
  • Self-organising with attention to detail and accuracy of work
Responsibilities
  • Identify potential risks and markers of harm to members
  • Review affordability and make risk-based decisions
  • Handle incoming and outgoing contacts with members
  • Resolve customer complaints
  • Act as a subject matter expert in safer gambling
  • Support members demonstrating signs of gambling-related harm
  • Navigate and manage back-office tools and alerts
  • Keep accurate records of observations and member interactions
  • Work towards team and personal goals
Desired Qualifications
  • Experience in the sports and gaming industries
  • Experience in player protection or safer gambling
  • Experience in handling customer complaints
  • Experience in working in a fast-paced environment