Full-Time

Senior Manager

Cloud Support

Posted on 5/14/2024

Zafin

Zafin

501-1,000 employees

Cloud platform for banking product management

Fintech

Senior

Toronto, ON, Canada

Required Skills
Agile
Communications
Management
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Degree in computer science, engineering, business administration or equivalent experience
  • Industry accepted certifications in management space
  • Domain knowledge of banking and financial institutions and/or large enterprise IT environment is desirable
  • A basic knowledge of cloud concepts is desirable (goal to work towards)
  • Multiple years of experience working with customers and partners
  • Agile, Scrum experience
  • Experience with process methodologies used in software industry
  • Microsoft Excel, Word, PowerPoint, Wiki, Planning software, Agile project management tools
  • Must be familiar with our product or a product used by financial institutions in a similar space
  • Must be able to use and work with user interface-based applications
  • Strong, clear and concise written and verbal communication skills
  • Ability to communicate effectively at all levels of the organization
  • Ability to conceptualize and articulate new approaches and solutions
Responsibilities
  • Set goals for team members, and lead from the front
  • Coach, guide, mentor other members of the team/organization
  • Support team in developing process knowledge base
  • Organize, support, and run an Internal QRF (Support Leads) group within the Support team for tracking high level issues
  • Maintain a healthy team by empowering, motivating and building trust
  • Summarize problems at hand for senior stakeholder consumption
  • Have good control on the work management process to adapt and course correct with agility
  • Identify improvement areas, plan and execute improvement items
  • Prepare and participate in status meetings, governance meetings
  • Encourage use of agile work management processes
  • Create, update, present project plans
  • Organize work to achieve positive outcomes, with diligence in follow-up and follow-through
  • Manage meetings, document interactions with actions and next steps
  • Work with senior team members to plan, organize, coordinate, execute projects
  • Present weekly progress reports
  • Facilitate weekly, bi-weekly sprints for the team(s) assigned
  • Help team members prioritize work load
  • Communicate proactively with customers and internal team members to deliver business value as a part of daily work management
  • Support and align efforts to meet customer needs
  • Setup, coordinate and manage triage sessions with customers and partners

Zafin provides a cloud platform for product and pricing lifecycle management, enabling financial institutions to modernize their core banking systems and introduce personalized products and fair offers to the market. The platform facilitates collaborative design and management of pricing, products, and packages, as well as streamlining core banking systems for accelerated time to market.

Company Stage

Series B

Total Funding

$47.2M

Headquarters

Vancouver, Canada

Founded

2002

Growth & Insights
Headcount

6 month growth

4%

1 year growth

12%

2 year growth

40%