Business Operations Senior Representative @ Securian Financial Group

*Securian Financial Groups internal position title is Business Operations Sr Rep.

Position Summary:

Join our dynamic business operations team! In this role, you will define, develop, and align best practices, processes, and policies with our strategic goals, ensuring we remain at the forefront of our industry. By championing Operational Excellence and Continuous Improvement, you'll boost the effectiveness and efficiency of our support services. You'll work closely with a diverse range of clients, including internal teams, external partners, channel partners, and vendors, making a significant impact every day!

Responsibilities include but not limited to:

Manage and reconcile monthly credit insurance premiums, debt protection fees, rate administration fees, and billing statements for assigned clients/Financial Institutions, ensuring accuracy and addressing any out-of-balance and eligibility issues.
Collaborate with clients/Financial Institutions to ensure the accuracy and timeliness of monthly reporting, fostering strong relationships and trust.
Resolve reporting issues at both client and customer levels, enhancing overall satisfaction and operational efficiency.
Provide exceptional support by answering calls from clients and customers, resolving inquiries promptly and effectively.

Qualifications:

Proficient in executing routine tasks using established processes and procedures.
1-2 years of experience with the Microsoft Office suite (Word, Excel, PowerPoint, etc.).
Strong time management skills.
Self-motivated and proactive.
Meticulous attention to detail.

Preferred Qualifications:

Mainframe experience.
Previous business operations experience.
Previous work experience in the Financial Services or Banking industries.

#LI-Hybrid **This position will have a hybrid working arrangement, working in-office for a minimum of 3 days a week.**

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you’re in a commutable distance (90 minutes) you’ll join us 3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

The estimated base pay range for this job is:

$18.27 - $31.73

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job – it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what’s important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.
Leave programs: Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members – including spouses, domestic partners and children – are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

Mental Wellness and Disability
Pride at Securian Financial
Securian Young Professionals Network
Securian Multicultural Network
Securian Women and Allies Network
Servicemember Associate Resource Group

For more information regarding Securian’s benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at [email protected], by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

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Business Operations Senior Representative

Securian Financial Group

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