Facebook pixel

Customer Engagement Lead
Posted on 2/17/2022
INACTIVE
Locations
McLean, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Management
Requirements
  • Minimum Five years' experience leading dispersed teams
  • Minimum Five years' experience in knowledge and information management efforts and systems
  • Minimum Two years' experience instructing use of information management or knowledge management systems
  • Minimum 5 years' experience managing disparate user communities
  • Experience producing finished intelligence products
  • Familiarity with software development practices
  • Experience serving as a project manager
  • Cloud Certification
  • Familiarity with the intelligence community
Responsibilities
  • Lead the Customer Relationship Maintenance (CRM) team. The CRM team is tasked to foster, build and maintain relationships with the eMissive user community, make site visits to user locations, conduct remote and on-site training on the eMissive system to include the analytic components of the system, conduct analytics in support of eMissive user and cadre requirements, as well as identify and issue new eMissive system accounts which will be regularly audited for usage and feedback to eMissive user communities
  • Lead analysis support efforts which include soliciting analytic requirements from users and customers, the generation of analysis products, and providing subject matter expertise to the development team in support of analysis platform engineering
  • Lead knowledge management (KM) activities to include the maintenance and development of the KM stack
  • Engage with the Government Project Manager to ensure project and contractual requirements are fulfilled on time
  • Ensure the various development and systems engineering teams' efforts are coordinated
Novetta

501-1,000 employees

AI-driven data insights
Company Overview
Novetta's mission is to bridge the gap between what our customers can currently do and what they aspire to achieve by solving problems of national significance.
Benefits
  • Medical Coverage
  • 401(k) Matching
  • Tuition & Training
  • Career Development
  • Flexible PTO
  • Voluntary Benefits
  • Wellness Programs
  • Referral Bonuses
  • Hosted Events
  • Internships
  • Veteran Support
  • Workshops
Company Values
  • Integrity & Accountability
  • Customer Success
  • Employee Focus
  • Innovation
  • Excellence in Execution