Who You Are

Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Tax Registration team at Justworks owns unemployment registration setup and communication with our customers regarding their accounts. 

As a Senior Tax Registration Coordinator you will work within the State Unemployment Insurance team to fulfill the tasks of a tax registration coordinator as well as take on additional responsibilities. You will be able to blend together operational and problem-solving skills by working cross-functionally to resolve inquiries/issues while aiming to maximize operational efficiency. 

Your Success Profile

What You Will Work On

• Independently complete tax registrations, and routinely exceeds expected daily registrations 
• Appropriately prioritize work and perform assigned project work from start to finish
• Resolve complex requests from customers, colleagues, and state agencies
• Provide guidance to team members on difficult cases, and provide expertise to colleagues from other departments
• Engage with customers in a concise and exemplary way, consistently striving to anticipate customers’ needs and provide resources accordingly
• Reliably resolve/address open work in accordance with team priorities, with flexibility as priorities shift 
• Recommend and implement new ideas to improve team resources (help articles, training decks, etc)
• Support new-hire training for Tax Registration Coordinators
• Continuously help to elevate the team, pushing team members toward collective goals and offering assistance whenever possible
• Update state requirements and setup instructions as needed to ensure all information is current, streamlined, and easy to follow
• Perform other related duties as assigned

How You Will Do Your Work

As a Senior Tax Registration Coordinator, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one’s decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 2 year of professional experience with tax registrations or a similar role
• Proven track record of effectively handling challenging situations while demonstrating ability to be empathetic, compassionate, responsive and resourceful
• Strong written and verbal communication skills with acute attention to detail
• Experience with mentoring teammates on new tasks
• Track record of reliably meeting deadlines, and consistent performance at an exemplary level with customer interactions and colleague collaboration
• Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
• Self-driven to be productive and seek out self-improvement
• Demonstrated experience driving process improvements

The base wage range for this position based in our New York City Office is targeted at $26.00 to $29.00 per hour.

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