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Full-Time

Member Support Representative

Confirmed live in the last 24 hours

Prenuvo

Prenuvo

201-500 employees

Offers radiation-free whole-body MRI scans

Consumer Goods
Healthcare

Compensation Overview

$54k - $64kAnnually

+ Bonus

Entry, Junior

Vancouver, BC, Canada

Hybrid role based in Vancouver Headquarters.

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Management
Marketing
Customer Service
Requirements
  • Industry experience in customer support, service, and success is an asset
  • Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
  • Excellent written and verbal communication skills - interpersonal and collaborative skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Professionalism - you will personify the welcoming face of our clinics and services
  • Understanding and exhibiting a high emphasis on patient privacy and confidentiality
  • Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
  • Ability to work flexible hours, including weekends and holidays
  • You’re passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements
Responsibilities
  • Provide excellent customer service to members through various channels, including phone, email, and chat
  • Respond to inquiries and resolve member issues (patients and physicians) in a timely and professional manner
  • Educate members on the organization's services, policies, and procedures
  • Assist members with account setup and management, including login issues, password resets, and billing questions
  • Escalate complex issues to appropriate departments for resolution
  • Maintain accurate records of member interactions and follow up on outstanding issues
  • Identify opportunities to improve member satisfaction and retention
  • Participate in training and professional development activities to stay up-to-date on company products and services
  • Collaborate with other departments, such as sales and marketing, to provide a seamless member experience
  • Assist in scheduling member appointments for scans
  • Guide members with their medical intake forms and troubleshoot related issues
  • Act as a primary contact to manage and resolve incoming complaints with products or services
  • Remain calm and use supportive language when dealing with upset members and stressful situations
  • Engage in new member phone calls and milestone member retention calls
  • Use established systems and structures to record and report on member satisfaction
  • Have a willingness to take on other tasks and projects as they arise

Prenuvo provides whole-body MRI scans for the early detection of over 500 types of cancers and diseases, using a radiation-free and non-invasive approach. The scans are quick, taking less than an hour, and do not require contrast agents, making them safer than traditional imaging methods. Targeting health-conscious individuals, Prenuvo operates in the preventive healthcare market and generates revenue through direct-to-consumer sales of its scanning services. The company's goal is to promote proactive healthcare by encouraging early detection, which can lead to more effective treatments and lower long-term healthcare costs.

Company Stage

Series A

Total Funding

$71.8M

Headquarters

Redwood City, California

Founded

2018

Growth & Insights
Headcount

6 month growth

20%

1 year growth

53%

2 year growth

211%
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Simplify's Take

What believers are saying

  • Prenuvo's 10-year, 100,000 participant study could validate the efficacy of whole-body MRI screening, potentially revolutionizing preventive healthcare.
  • Partnerships with entities like Sollis Health and HealthTunes enhance Prenuvo's service offerings, making scans more comprehensive and patient-friendly.
  • Celebrity endorsements and high-profile backers increase brand visibility and credibility, potentially driving consumer adoption and market growth.

What critics are saying

  • The high cost of scans, as highlighted by experts, may limit accessibility and adoption among the broader public.
  • Dependence on celebrity endorsements could backfire if public opinion shifts or if endorsements are perceived as inauthentic.

What makes Prenuvo unique

  • Prenuvo offers radiation-free whole-body MRI scans, setting it apart from traditional imaging techniques that involve ionizing radiation.
  • The company's focus on early detection of over 500 types of cancers and diseases through a single scan is unparalleled in the preventive healthcare market.
  • Prenuvo's direct-to-consumer model, including online booking and subscription plans, provides a unique and accessible approach to proactive health monitoring.