Key Responsibilities

• Conduct user research, including user interviews and contextual inquiries, to understand user needs and behaviors.
• Create wireframes, prototypes, and task flow diagrams to effectively communicate design concepts and solutions.
• Implement user-centered design principles to deliver intuitive and accessible interfaces for AI and data analytics tools.
• Utilize user tracking tools and metrics (e.g., Matomo) to analyze application usability and identify areas for improvement.
• Produce visualizations of user metrics using Qlik and/or Tableau to inform design decisions and demonstrate the impact of UI/UX improvements.
• Provide subject matter expertise to support Agile development, leveraging iterative methodologies.
• Translate user research information into actionable user interface requirements and workflows.
• Rapidly iterate on design prototypes and working applications, contributing to the design, development, and testing of AI/ML tools.
• Develop mock-up solutions that can be implemented quickly.
• Test and validate usability, monitoring and reporting metrics, leveraging research and analytics to drive product updates.
• Support technical activities of end-users, identifying mission goals, desired metrics, data standards, and user workflows.
• Work with end-users to build and analyze user stories.
• Identify end-user processes, software, and other mission issues that could be improved using AI.
• Capture and formulate the final articulation of user needs.
• Design and prototype specific AI or ML solutions, understanding user needs, behaviors, and motivations.
• Work closely with Mission and Capability Delivery teams to help determine product goals.
• Collaborate with team members on user research, customer testing, and iterative feedback loops.
• Prepare usability test plans and associated wireframes; facilitate test sessions; analyze data; report and present results.
• Create and document information design concepts and solutions.
• Make presentations to and interact with end-users.

Required Experience/Clearance

• Bachelor’s degree plus 7+ years of experience, or a Master’s degree plus 5 years of experience.
• Experience with usability testing, including preparing test plans and associated wireframes, facilitating test sessions, analyzing data, and reporting and presenting results.
• Experience with creating and documenting information design concepts and solutions by various means, including wireframes, prototypes, and task flow diagrams.
• Excellent written and oral communication skills, with experience making presentations to and interacting with end-users.
• Prior experience conducting user interviews and contextual inquiries.
• Experience with user tracking and metrics tooling such as Matomo.
• Experience with visualization of user metrics using Qlik and/or Tableau.
• Active Top Secret (TS) security clearance with Sensitive Compartmented Information (SCI) eligibility.