Area Coach

Description

Area Coach  

Reports To: VP of Store Operations

Position Summary: Reports to the Vice President of Store Operations and is responsible for the excellent operational and financial performance of an assigned group of restaurants. 

An Area Coach is a guest-obsessed leader who develops high-performing teams that consistently achieve outstanding business results.

Essential Duties and Responsibilities: 

Fiscal Excellence: 

• Know your business inside and out. This requires constant review of revenue, guest counts, food cost, inventory, productivity, staffing quality, CER scores, health department inspections, and restaurant audit scores.
• Know your markets and actively engage your team in managing the brand’s reputation. Enshrine the brand in local schools, universities, businesses, and with community leaders.
• Know your competition. Identify their areas of weakness and use them to amplify your brands and teams’ strengths. Play to win.  

Leading, Training, & Coaching:

• Establish fully staffed and trained teams that adopt a “full hands-in, full hands-out" guest service philosophy. Create a collaborative culture that requires all team members to have a singular focus on delivering a remarkable, memorable, and hospitable guest experience.
• Be a consistent and forceful presence of positivity inside your restaurants. Be impactful. Lead, coach, and mentor restaurant teams.
• Always be a morale builder, ensuring all team members feel excited, engaged, and empowered regarding their responsibilities, and the direction CHG is moving.
• Identify and maintain a list of rising stars and future leaders for each location inside your restaurants and out. Never stop recruiting and developing your future leaders.
• Above all, be a proud and vocal brand ambassador in the local markets you serve. 

Planning & Collaborating: 

• Collaborate with senior and restaurant leadership to develop, communicate, and execute market specific business plans that align with CHG’s long-term goals. 
• Regularly meet with restaurant leadership to review achievements and areas requiring improvement. Keep senior leadership informed of progress.  
• Ensure all team members, including restaurant leadership, understand and comply with CHG standards and policies, taking appropriate action as needed.

Qualifications/Skills/Education/Certifications/Experience:

   Required Qualifications/Skills

• Proven Ability to meet or exceed budget requirements.
• Plan, organize, and direct, in a profitable manner, the operations of multiple restaurants.
• Identify and develop new leaders within teams.
• Proven ability to use guest feedback to improve “four-walls” operations.
• Proven ability to interpret restaurant metrics, diagnose financial opportunities, and implement successful action plans to resolve financial opportunities.
• Effective communication and leadership skills to lead subordinate team members.
• Excellent time management skills.
• Strong interpersonal skills.
• Professional verbal and written skills.

Preferred Education and Experience

• High School Diploma or equivalency determined by management. 
• Degree in hospitality, business, or another related field is a plus.
• Minimum two years of General Manager experience required.
• Previous multi-unit restaurant leadership experience preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Position requires high mobility and extensive travel.
• Up to five nights a week away from home at times may be required.
• A minimum of 50 hours per week is required to meet the job’s expectations. 
• Consistently working nights and weekends.
• Must be able to climb / descend stairs and may involve occasional periods of lifting to 50 pounds as required to carry restaurant supplies. 

Chandler Hospitality Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, genetics, or veteran status.

Requirements

o Current Driver License.

o Current ServSafe Certification.

o Completion of M.I.T. Program