Benefits Administration Client Coordinator

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. 

Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW:

EPIC is currently seeking a Benefits Administration Client Coordinator to join our team. The Client Coordinator is responsible for supporting benefits administration system implementations, configuring client sites, processing renewals, and evaluating and resolving systems issues.

LOCATION: Houston TX (Galleria area), Atlanta GA

WHAT YOU’LL DO:

• Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates.

• Project manage between the vendor, the client, the EPIC account team and the carriers and manage problem resolution.

• Implement client sites, including gathering requirements, importing data and system configuration.

• Support clients with annual renewals and other system updates.

• Understand employee benefits and configuration rules, including cost calculations.

• Assist with ACA processes and data auditing.

• Assist with all reporting requests.

• Respond to all client inquiries, issues, questions, and requests in a timely manner.

• Manage timelines with other implementation staff and clients.

• Test and troubleshoot system functionality to ensure accuracy of client system configuration.

• Research and resolve client inquiries regarding system and process issues.

• Training clients on system and perform system demonstrations for existing clients.

WHAT YOU’LL BRING:

• Bachelor’s degree (in a related field is preferred)
• 2+ years of experience with HR technology solutions preferred
• Required knowledge of benefits administration systems including, but not limited to eligibility groups, benefits plan and rate structures and carrier feeds.
• bswift experience preferred.
• Project management skills to facilitate and support the implementation of new systems and oversight of benefits administration vendors.
• Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.
• Strong analytical skill set and ability to effectively use data for strategy.
• Ability to operate and make timely decisions in a fast-paced atmosphere.
• Must be able to quickly sort through complex subject material.

COMPENSATION: 

The national average salary for this role is $65 000.00 - $70 000.00 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on your experience, skills, training, certifications and education, while also considering internal equity and market data.

WHY EPIC:

EPIC has over 60 offices and 3,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:

• Generous Paid Time off
  • Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Cancer Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to “Insurance Journal”

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/. 

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients. 

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf. 

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