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Customer Success Manager
Mid-Market
Confirmed live in the last 24 hours
Locations
Vancouver, WA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Sales
Communications
Requirements
  • 2+ years of customer success, account management, or sales experience in a competitive SaaS environment
  • 2+ years working with Mid-Market level accounts
  • Have a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operate
  • Excellent communication skills, including issue tracking, triaging and crisis management
  • Ability to efficiently manage multiple customer projects simultaneously
  • Communicates with internal and external customers and all levels of management
  • Effectively communicate technical information to non-technical audiences
  • Delivers informative, well-organized presentations
  • Understands how to communicate difficult/sensitive information tactfully
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships
  • Manages client expectations effectively
  • Self-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoption
  • General understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus!
  • Bachelor's Degree or Master's Degree
  • Awesome sense of humor
Responsibilities
  • Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectives
  • Develop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business value
  • Proactively grow the breadth and depth of strategic relationships within customers
  • Closely manage and nurture accounts to identify and eliminate risk of attrition
  • Partner with internal ZoomInfo stakeholders to align account activities with the strategic customer's business case and strategy
  • Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success
  • Ensure customers are aware of and educated on new features and releases
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers' business needs
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services
ZoomInfo

1,001-5,000 employees