Full-Time
Service Operations Specialist
Confirmed live in the last 24 hours
Western Digital
10,001+ employees
Provides data storage solutions and services
Junior, Mid
Company Historically Provides H1B Sponsorship
Irvine, CA, USA
- Warranty Services, any ERP knowledge preferred
- Ability to work in a fast-paced and changeable environment while maintaining quality of work
- Comprehensive electronics Industry Knowledge
- Strong Written and Verbal Communication
- Advanced understanding of Microsoft Excel, PowerPoint, and Word
- Understands CRM systems and practices, such Oracle, SAP, and Sales Force
- Excellent reading, writing, and speaking skills in English
- Requires excellent communication and organization skills
- Good team player and able to work autonomously
- Effectively support internal teams and service providers, to ensure team objectives are being carried out
- Coordinate with warehouse employees, and shipping supervisors to plan and schedule pickups and distribution of inventory items
- Monitor and maintain customer satisfaction, working towards removing possible barriers in ensuring that products are exchanged and returned in line with the warranty policy
- Actively participate in meetings with the Corporate Customer Services, Service Centers and Support teams
- Assist in developing processes to meet specific customer RMA requirements
- Assist in training/ developing new regional Service Centers to provide in country RMA processing as necessary
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
- Regularly audits work being done by internal and third-party provider teams to ensure all standards are met
- Write regular inventory reports, detailing inventory counts, discrepancies, and other statistical data
- Forecast inventory required to do customer RMA fulfillment
- Support with new systems implementation /training
Western Digital offers a range of data storage solutions, including Network Attached Storage (NAS), Storage Area Network (SAN), private cloud, and hyper-converged infrastructure. Their products, such as all-flash arrays and JetStor NAS/SAN arrays, are designed for efficient data management and high performance, supporting multiple host ports for better throughput. Unlike many competitors, Western Digital focuses on providing high-value solutions for a diverse clientele, from large enterprises to small businesses, while also offering support and maintenance services. The company's goal is to be a reliable partner for businesses by delivering innovative and dependable data storage solutions.
Company Stage
IPO
Total Funding
$927.9M
Headquarters
San Jose, California
Founded
2014
Simplify's Take
What believers are saying
- Growing demand for high-capacity storage driven by AI and data-intensive applications.
- Recent product launches cater to the expanding gaming and content creation markets.
- Advancements in ePMR technology enhance Western Digital's competitive edge in HDDs.
What critics are saying
- Seagate's HAMR technology may outperform Western Digital's ePMR in high-capacity HDDs.
- Toshiba's HAMR and MAMR technologies intensify competition in the storage market.
- Focus on consumer products may neglect enterprise client needs, risking market share.
What makes Western Digital unique
- Western Digital leads in high-capacity HDDs with 32TB UltraSMR and ePMR technology.
- The company offers diverse storage solutions, including NAS, SAN, and private cloud.
- Western Digital's SanDisk and WD_BLACK brands target creators and gamers effectively.
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Benefits
Paid sick leave & vacation time
Medical/dental/vision insurance
Life, accident, & disability insurance
Tax-advantaged flexible spending and health savings accounts
Employee assistance program
Tuition reimbursement
Employee stock purchase plan
Western Digital Savings 401(k) Plan