Technical Support

Job Description

Years of Experience:

Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

•Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.

•Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases.

•Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization.

Experience in Video and audio conferencing systems, maintenance, repair and operation is required.

Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus.

Qualifications

Experience with Polycom and Tandberg video and audio conferencing equipment

Candidates must have active Security+ certification

Candidates must have ability to work autonomously - independent of direct supervision

Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.

Additional Information

Thanks and Regards,

Vikas Kumar

Vikas.kumar(@)360itpro(dot)com