Simplify Logo

Full-Time

Customer Support Representative

Confirmed live in the last 24 hours

Clair

Clair

Compensation Overview

$20.58Hourly

Mid

Remote in USA

Remote position based out of the Salt Lake City, UT area.

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • 2+ years of experience in a customer support role. Tier 2 level support or tech space experience is a bonus!
  • Excellent communication skills (written and verbal) in explaining tough concepts to customers
  • An aptitude for numbers and math - our users' toughest questions are usually around their finances, and we love team members who can crunch some numbers.
  • A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them
  • An excitement about joining an early startup in the fintech space and about learning all things EWA
  • A team player, who is ready to work hard and achieve success with the small but mighty team at Clair
Responsibilities
  • Answer questions over phone, text and email, acting as a first line of support to our users, providing exceptional customer service in every interaction
  • Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products- for someone that wants a crash course in fintech, this is the role!
  • Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space
  • Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A