Full-Time

Customer Support Representative

Posted on 11/6/2024

Clair

Clair

51-200 employees

On-demand wage access for employees

Fintech
Financial Services

Compensation Overview

$20.58Hourly

Junior, Mid

Remote in USA

Remote position based out of the Salt Lake City, UT area.

Category
Customer Support
Customer Success & Support
Requirements
  • 2+ years of experience in a customer support role. Tier 2 level support or tech space experience is a bonus!
  • Excellent communication skills (written and verbal) in explaining tough concepts to customers
  • An aptitude for numbers and math - our users' toughest questions are usually around their finances, and we love team members who can crunch some numbers.
  • A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them
  • An excitement about joining an early startup in the fintech space and about learning all things EWA
  • A team player, who is ready to work hard and achieve success with the small but mighty team at Clair.
Responsibilities
  • Answer questions over phone, text and email, acting as a first line of support to our users, providing exceptional customer service in every interaction
  • Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products- for someone that wants a crash course in fintech, this is the role!
  • Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space
  • Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission

Clair provides a service that allows employees to access their earned wages before the traditional payday, without any fees or interest. This service is especially useful for hourly workers and those in gig economy jobs who may need immediate access to their earnings for unexpected expenses. Clair partners with employers to integrate its service into existing HR and payroll systems, allowing employees to access their wages through a platform that includes a virtual or physical debit card. Unlike many competitors, Clair does not charge fees or interest for its wage advance service, making it an attractive option for companies looking to enhance employee financial well-being. The goal of Clair is to improve financial wellness for employees by offering a flexible solution for accessing earned wages.

Company Stage

Seed

Total Funding

$43.8M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

8%
Simplify Jobs

Simplify's Take

What believers are saying

  • Clair secured $175 million funding to expand its on-demand pay solutions.
  • Integration with Pathward enhances Clair's credibility in financial services.
  • Clair's compliance focus aligns with increasing EWA regulatory scrutiny.

What critics are saying

  • Regulatory changes in states like Wisconsin may increase compliance costs for Clair.
  • TriNet's new marketplace could attract SMBs away from Clair's offerings.
  • Clair's consumer lending program may expose it to credit risk and scrutiny.

What makes Clair unique

  • Clair offers fee-free earned wage access, unlike traditional fee-based services.
  • Clair integrates with employers' HR systems for seamless wage access.
  • Clair's business model focuses on merchant partnerships, not employee fees.

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