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Senior Director of Product Management
Global Services
Posted on 7/28/2022
Austin, TX, USA
Experience Level
Desired Skills
Data Analysis
Market Research
  • 10+ years of experience in managing or leading a Professional Services, Customer Support or similar customer facing organization
  • 5+ years of experience in a SaaS business
  • Proven track record of delivering value-added software products and features
  • Exhibit technical depth with good data analysis experience
  • Excellent written and oral communication skills to articulate insights as well as presentation skills across various stakeholders
  • Demonstrated ability to lead by influence and work effectively in a cross functional global environment
  • Strong business acumen and an understanding of how your deliverables impact business outcomes for BV and our customers
  • Strong sense of ownership and accountability
  • Data driven decision making
  • Drive to action and ability to manage multiple projects and deliverable simultaneously
  • Willingness to travel 10-25% of the time
  • Drive the vision and develop a deep understanding of our customer segments and advocate relentlessly for the best software and service packages on customers' behalf through market research, experimentation, user testing, and data analysis
  • Lead team of product managers to complete product roadmap in partnership with cross functional teams
  • Drive the vision, metrics, roadmap, feature set, and delivery of your product area ensuring that we're always exceeding the expectations of our customers
  • Clearly present your findings and recommendations from data and research to executives and key team members
Desired Qualifications
  • Entrepreneurial spirit for building new capabilities/offerings within an existing organization
  • Solid technical depth
  • Proven understanding of customer lifecycle

1,001-5,000 employees

Company mission
Bazaarvoice helps brands capture, analyze and act upon social data, and enables authentic customer-powered marketing.
  • Mental wellness matters - All team members get access to the Modern Health platform, which provides resources for personal/professional coaching, therapy, and meditation.
  • Improve your community and b:generous - We believe in investing our time and money to support our communities globally.
  • Embrace wellness and reward others - Through our YouEarnedIt platform, achievements, wellness, volunteering, and coaching is celebrated and rewarded, and everyone has a voice.
  • Paid sabbaticals - We reward employees for hard work. After five years with Bazaarvoice, you can apply for an eight-week paid sabbatical.
  • Recognition-based culture - We provide opportunities for annual merit rewards, company bonus schemes, and growth within your role.
  • Flexible work from home policies - The working world has changed. So have we.
Company Values
  • Customer is key - We see our own success through our customers’ outcomes. We approach every situation with a customer-first mindset.
  • Passionate pursuit of performance - Our energy is contagious, because we hire for passion, drive, and curiosity. We love what we do, which makes us laser-focused on our mission.
  • Transparency and integrity build trust - We believe in the power of authentic feedback. It’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
  • Innovation over imitation - We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage.
  • Stronger together - We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company, we build a stronger community.