JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL is hiring a Leasing Representative for our prestigious 44 Charles location. We’re seeking an enthusiastic and driven individual to play a crucial role in our residential leasing operations, where you’ll be at the forefront of shaping our property’s success. In this exciting position, you’ll spearhead our leasing initiatives, crafting compelling sales strategies, and orchestrating innovative marketing campaigns. Your creative flair will shine as you manage our property’s social media presence, ensuring we stay connected with our community. Beyond leasing, you’ll have the opportunity to create unforgettable experiences for our residents through engaging events and fostering valuable community partnerships.

This role offers a perfect blend of professional growth and work-life balance, with onsite parking available for your convenience. Please note that some evening and weekend hours will be required to best serve our residents and prospective tenants.

WHAT YOU’LL BE DOING:

       Marketing and Leasing

• Perform the overall leasing and resident relations function at the property, evaluating and monitoring metrics that include vacancy, sales, renewals, move in, move out, notice, rescinded notices, etc;
• Train, mentor and support part-time and/or support staff at the property
• Work with the Leasing & Resident Experience Manager, Marketing and Property Management teams to develop and implement sales and marketing plans.
• Market and show available suites to prospective residents and manage the presentation of application forms to Property Management for approval.
• Update advertising and media channels, promotional programs, and signage for the property.
• Maintain the customer database and ensure that all leads are responded to, and all traffic documented appropriately.
• Maintain a comprehensive knowledge of product, including availability of suite types and layouts, common areas and amenities of the building and value-added services provided, and act as a resource interdepartmentally as a subject matter expert on the property.
• Communicate and work with Property Management to ensure suites are delivered on time and as promised, and conduct move in inspections and orientation with residents.
• Assist in the monitoring of and content creation for the property’s social media channels and other web-based marketing initiatives, which may include blogging and drafting responses to posts from the public for approval.
• Maintain a working knowledge of competitive buildings and conduct quarterly market surveys of these properties.
• Provide feedback and recommendations on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property.
• Establish and maintain relationships with community organizations, including local businesses that may add value to the resident experience or result in increased traffic to the property.

       Resident Relations and Customer Experience

• Organize resident engagement and retention events and activities at the property based on your target market, with a view to developing relationships with residents.
• Contribute to the property’s quarterly newsletter.

       Reporting and Administration

• Report on vacancy, traffic, and other metrics on a weekly basis.
• Ensure timely and accurate completion and entry of all leasing documentation, including application forms, Tenancy Agreements, renewal agreements and other supporting documentation.

      Customer Service

• Maintain good resident relations, address and document resident complaints and any emergencies in the building which occur during and outside of regular office hours.
• Further support efforts to ensure resident satisfaction and service delivery through prompt service, ongoing communication and follow up.

WHAT YOU BRING:

• 3+ years’ experience in residential property management, hospitality, seniors housing, real estate sales or marketing.  
• Post-secondary courses in Business or Real Estate Administration is considered an asset
• Excellent oral and written communication and presentation skills; ability to develop and sustain cooperative working relationships with prospects, residents, and internal staff.
• Advanced skills in Excel, Word, Outlook, and proficiency with Yardi.
• A complete understanding of all applicable laws, legislation and rights concerning resident/landlord relations.

WHAT’S IN IT FOR YOU:

• Join an industry leader and shape the future of commercial real estate 
• Deep investment in cutting-edge technology to power your work 
• Comprehensive and competitive benefits plan 
• A supportive, caring and diverse work environment designed for your growth and well-being 

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.