Role: Property Claims Field Adjuster

Reports To: Senior Manager - Property Claims

Location: Dallas, TX or Houston, TX

About Hippo:

Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch. 

 Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership. 

About This Role:

We are seeking experienced Property Claims Field Adjusters.  In this role, the field adjuster will travel locally to customer’s homes, write estimates, and settle claims onsite.  This adjuster will inspect all types of losses and handle some claims virtually, while carrying a pending.  There will be instances where travel is required to other locations to handle catastrophe claims.  

About You:

• You have 3 or more years documented 1^st party property claims handling experience.
• You are energetic and can manage a high-volume workload.
• You are detail oriented and will provide our customers with the highest level of service.
• You are very flexible and are expected to handle any type of assignment.
• Ability to travel, up to 50% of the time.

What You’ll Do:

• Perform inspections and write estimates
• Coordinate any vendors that will assist in the mitigation, estimation, or repair process.
• Reinspect claims and perform adjusting quality assessments.
• Perform underwriting or Hippo Home Care inspections.
• Work with claims leadership on process improvement.
• Train and mentor others. 

Must Haves: 

• Minimum 3 years of experience handling 1st property claims, to include writing estimates using Xactimate and XactContents.
• Demonstrated experience managing a property claims caseload.
• Bachelor’s degree preferred.  
• Strong understanding property claims processes, claims quality standards, and claims workflows.
• Hands-on experience interacting with customers either virtually or in-person.
• High level of organizational and communication skills.
• Strong empathetic interpersonal skills.  
• Property Claims Adjuster licenses in all required states (or ability to obtain licenses).
• Must have and maintain a valid driver’s license
• Must have physical ability to conduct the responsibilities of the position (climb ladders to perform roof inspections, carry own materials that can weigh in excess of 50+ lbs., etc.)

Working Conditions/Physical Demands

• This position requires the ability to work in high, precarious places.
• This position requires the ability to work with exposure to outside weather conditions.
• This position requires the ability to inspect roofs and small, confined spaces that have been damaged
• This position requires the ability to stoop, kneel, crouch or crawl.
• This position required the ability to lift materials in excess of 50+ Lbs

Benefits and Perks: 

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with: 

• Healthy Hippos Benefits - 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). As well as 401(k), long & short-term disability, employer-paid life insurance, flexible spending accounts for health and dependent care, and an Employee Assistance Program (EAP). 
• Training and Career Growth - Paid training opportunities and countless internal career growth opportunities 
• Award-Winning Culture - Recognized by BuiltIn and Inc. Magazine as a top place to work - we value integrity, inclusiveness, empathy, and being proactive and dedicated  
• Flexible Time Off - You know when and how you should recharge 
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers. 

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. 

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known. 

All Hippo employees who are required to report to a Hippo office or voluntarily enter a Hippo office must be fully vaccinated against COVID-19, unless a reasonable accommodation is approved. Employees in Office Based and Hybrid roles are required to report to a Hippo office. Fully vaccinated is defined as 2 weeks after receiving the second dose of a 2 dose vaccine and two weeks after receiving a single dose vaccine. Please acknowledge you have read and understand this requirement.