Full-Time

Senior Manager

Customer Success

Updated on 12/3/2024

Reality Defender

Reality Defender

51-200 employees

Deepfake detection solutions for enterprises

Cybersecurity
AI & Machine Learning

Senior

Union City, NJ, USA

Only accepting candidates that can be on-site in NYC.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Marketing
Data Analysis
Requirements
  • Proven track record as a leader in customer success at a successful B2B SaaS or PaaS company leveraging ML models.
  • Possess a bias for action and are obsessed with retention, expansion, and customer development.
  • Proven ability to grow accounts by systematically finding ways to expand usership and/or build technical products into customer workflows.
  • Strong leadership and people management skills, with experience building and scaling high-performing teams.
  • Demonstrated ability to develop and execute successful customer success strategies (been in Customer Success at a successful B2B software startup (Series A-C)).
  • Exceptional communication and interpersonal skills, with the ability to influence at all levels of an organization.
  • Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Experience with CRM and customer success platforms.
  • Bonus: Deep understanding of software utilizing probabilistic machine learning and its applications across various industries.
Responsibilities
  • Develop and implement a framework for customer success, including defining key performance indicators (KPIs), and success metrics.
  • Partner with go-to-market teams to run effective pilots, build business cases, and ensure strong initial impressions with prospective customers.
  • Develop working technical knowledge of integration best practices and pitfalls, and speak confidently about deployment and usage.
  • Drive customer retention through proactive account management, early warning systems, and effective customer issue resolution.
  • Identify and capitalize on upselling and cross-selling opportunities to increase customer lifetime value.
  • Cultivate strong customer relationships and become a trusted advisor to executive-level stakeholders. Entice thought-leadership and case studies.
  • Continuously improve customer success processes and leverage technology to enhance efficiency and effectiveness.
  • Utilize customer data to identify trends, measure performance, and inform strategic decision-making.
  • Partner closely with sales, marketing, product, and engineering teams to deliver exceptional customer experiences.

Reality Defender offers deepfake detection solutions to protect enterprises, platforms, and governments from AI-generated threats. Their platform scans images, videos, and audio in real time to identify fabricated content, helping to prevent misinformation. Unlike competitors, Reality Defender focuses on enterprise-grade solutions with a subscription model that allows seamless integration into existing systems. The company's goal is to enhance fraud prevention and maintain the authenticity of digital content.

Company Stage

Series A

Total Funding

$46.7M

Headquarters

New York City, New York

Founded

2018

Growth & Insights
Headcount

6 month growth

26%

1 year growth

82%

2 year growth

231%
Simplify Jobs

Simplify's Take

What believers are saying

  • Securing $15M in Series A funding allows Reality Defender to expand its team and enhance its AI detection models, promising significant growth and innovation.
  • Recognition as 'Most Innovative Startup' at the RSA Conference 2024 validates the company's mission and technological prowess, boosting its credibility and market position.
  • The launch of the Text Detection feature with over 99.82% efficiency demonstrates Reality Defender's commitment to staying ahead of emerging threats in AI-generated content.

What critics are saying

  • The rapid commoditization of generative AI tools could lead to an overwhelming volume of deepfakes, challenging Reality Defender's detection capabilities.
  • Competition from other deepfake detection tools, such as those developed by TrueMedia, may erode market share and impact growth.

What makes Reality Defender unique

  • Reality Defender's multi-model approach to deepfake detection offers robust protection against various AI-generated media, setting it apart from competitors with single-model solutions.
  • Winning the RSA Conference 2024 Innovation Sandbox contest highlights Reality Defender's cutting-edge technology and industry recognition.
  • The company's focus on real-time detection of both audio and visual deepfakes provides comprehensive coverage, unlike some competitors who may specialize in only one type of media.

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