Full-Time

Customer Success Advocate

Updated on 12/20/2024

Pigment

Pigment

501-1,000 employees

SaaS platform for financial reporting and forecasting

Enterprise Software
Fintech

Mid

Toronto, ON, Canada

Hybrid position in Toronto.

Category
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Salesforce
Requirements
  • 3 years of experience in customer success, account management, or a similar role within a software/SaaS company.
  • You have a proven track record of effectively managing a high-volume of SMB & Mid-Market accounts; driving customer adoption, satisfaction, renewals, and expansion.
Responsibilities
  • Drive customer renewals by proactively engaging with customers, identifying opportunities for expansion, and demonstrating the value of continued partnership.
  • Collaborate with sales teams to identify upsell and cross-sell opportunities within the existing customer base, working towards revenue expansion goals.
  • Partner with the product team to gather customer feedback, relay enhancement requests, and contribute to the product roadmap based on customer needs and insights.
  • Deliver virtual presentations, webinars, and training materials to educate customers on best practices, new features, and updates related to Pigment's platform.
  • Create customer-facing messaging and content, including email communications, newsletters, and knowledge base articles, to effectively communicate product updates, best practices, and other relevant information.
  • Maintain accurate records of customer interactions, account details, and activities within the CRM (Salesforce) and the Customer Success platform (Vitally).

Pigment offers a financial planning and analysis platform that simplifies complex financial reporting and forecasting for businesses of all sizes. The platform operates as a software-as-a-service (SaaS), allowing clients to subscribe and pay a recurring fee for access. Key features include connectivity, processing power, and collaboration tools, which enhance the user experience and differentiate Pigment from other financial planning tools. Users can create detailed financial models that cover various aspects such as human resources, revenue, expenses, and cash flow, which traditional spreadsheets often cannot handle effectively. By automating these processes, Pigment enables businesses to save time and focus on analyzing their financial data. The company's goal is to provide a user-friendly solution that enhances financial decision-making and operational efficiency.

Company Stage

Series D

Total Funding

$378.3M

Headquarters

Paris, France

Founded

2019

Growth & Insights
Headcount

6 month growth

13%

1 year growth

51%

2 year growth

152%
Simplify Jobs

Simplify's Take

What believers are saying

  • Pigment raised $145 million in Series D to expand in North America.
  • Strategic partnership with Deloitte enhances Pigment's market presence in finance transformation.
  • Pigment AI launch aims to deliver faster, smarter business insights.

What critics are saying

  • Increased competition from Anaplan and Adaptive Insights in AI capabilities.
  • Challenges in maintaining data privacy as Pigment expands into new markets.
  • Dependency on venture capital funding may pressure Pigment for rapid growth.

What makes Pigment unique

  • Pigment offers real-time data processing and visualization for business forecasting.
  • The platform's user-friendly interface simplifies complex financial reporting and forecasting.
  • Pigment's SaaS model provides scalable solutions for businesses of all sizes.

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