Full-Time

Customer Success Advocate

Confirmed live in the last 24 hours

Pigment

Pigment

501-1,000 employees

SaaS platform for financial reporting and forecasting

Fintech
Financial Services

Mid

Toronto, ON, Canada

Hybrid position in Toronto.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • 3 years of experience in customer success, account management, or a similar role within a software/SaaS company.
  • You have a proven track record of effectively managing a high-volume of SMB & Mid-Market accounts; driving customer adoption, satisfaction, renewals, and expansion.
Responsibilities
  • Drive customer renewals by proactively engaging with customers, identifying opportunities for expansion, and demonstrating the value of continued partnership.
  • Collaborate with sales teams to identify upsell and cross-sell opportunities within the existing customer base, working towards revenue expansion goals.
  • Partner with the product team to gather customer feedback, relay enhancement requests, and contribute to the product roadmap based on customer needs and insights.
  • Deliver virtual presentations, webinars, and training materials to educate customers on best practices, new features, and updates related to Pigment's platform.
  • Create customer-facing messaging and content, including email communications, newsletters, and knowledge base articles, to effectively communicate product updates, best practices, and other relevant information.
  • Maintain accurate records of customer interactions, account details, and activities within the CRM (Salesforce) and the Customer Success platform (PlanHat).

Pigment offers a financial planning and analysis platform that simplifies complex financial reporting and forecasting for businesses of all sizes. The platform operates on a software-as-a-service (SaaS) model, where clients subscribe and pay a recurring fee. Pigment's features include connectivity, processing power, and collaboration tools, which enhance the user experience and differentiate it from other financial planning tools. Users can create detailed financial models covering various aspects like human resources, revenue, expenses, and cash flow, which traditional spreadsheets often cannot handle effectively. By automating these processes, Pigment enables businesses to save time and focus on analyzing their financial data to drive value.

Company Stage

Series D

Total Funding

$378.3M

Headquarters

Paris, France

Founded

2019

Growth & Insights
Headcount

6 month growth

25%

1 year growth

56%

2 year growth

156%
Simplify Jobs

Simplify's Take

What believers are saying

  • Pigment's recent $145 million Series D funding round indicates strong investor confidence and potential for rapid growth.
  • Strategic partnerships with industry leaders like Deloitte and Webhelp enhance Pigment's credibility and market reach.
  • The launch of Pigment AI demonstrates the company's commitment to innovation and providing smarter business insights.

What critics are saying

  • The competitive landscape of financial planning tools is intense, with established players like Excel and emerging startups vying for market share.
  • Rapid expansion, such as opening new offices in Canada, could strain resources and affect service quality.

What makes Pigment unique

  • Pigment's user-friendly interface and design make it more accessible compared to traditional financial planning tools like Excel.
  • The platform's ability to create detailed financial models with high granularity sets it apart from competitors relying on traditional spreadsheets.
  • Pigment's SaaS model ensures continuous updates and improvements, providing clients with the latest features and security measures.

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