Full-Time

Director of Operations

Delivery

Posted on 11/1/2024

Uber

Uber

10,001+ employees

Global platform for ride-hailing and logistics

Automotive & Transportation
Consumer Software

Compensation Overview

CA$209k - CA$232kAnnually

+ Bonus + Equity Awards

Senior

Company Historically Provides H1B Sponsorship

Toronto, ON, Canada

Requires at least half of work time in the Toronto office unless formally approved for full remote work.

Category
Supply Chain Management
Operations & Logistics
Required Skills
Data Analysis
Requirements
  • 10+ years of work experience in strategic and operational roles, supported by a track record of delivering successful results
  • 7+ years of people management experience coaching and mentoring large diverse teams
Responsibilities
  • Oversee in-house frontline operations across the Canada for all existing and future Delivery offerings
  • Lead a large organization spanning our courier, merchant, marketplace, and eater operations functions
  • Develop and implement strategies to drive efficiency and growth across operational functions; drive coordination; and work to develop and adopt global best practices
  • Build strong stakeholder relationships and spearhead alignment cross-functionally at the regional and global level
  • Be a champion for our customers by continually providing the voice of the customer back to the business and provide insight from data across the region
  • Assume a leadership role working with internal stakeholders at Uber, and effectively partner and collaborate with other divisions in the organization
  • Serve as a core member of the Delivery Canada leadership team
  • Develop business cases for and prioritize product feature requests to inform the product roadmap and drive enhancements for internal and external users

Uber connects people and goods through its global platform, offering services in ride-hailing and logistics. Users can request rides or deliveries via the app, which matches them with drivers or delivery personnel. The company operates on a commission-based model, taking a percentage from each transaction, which includes ride fares and delivery fees. Unlike many competitors, Uber emphasizes safety with measures like driver background checks and real-time verification. The goal of Uber is to continuously expand its services, moving beyond just ride-hailing to include freight and essential goods transportation.

Company Stage

IPO

Total Funding

$15.4B

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

8%

1 year growth

20%

2 year growth

38%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion of Courier Bakkie in South Africa taps into the growing e-commerce sector.
  • Partnership with Toast enhances delivery network, reducing costs for restaurants.
  • Investment in Pony.ai positions Uber at the forefront of autonomous driving innovations.

What critics are saying

  • FTC investigation into subscription policies may lead to regulatory penalties.
  • NYC's proposed insurance requirements could increase operational costs for drivers.
  • Courier Bakkie expansion may face competition from established local courier companies.

What makes Uber unique

  • Uber's global platform offers diverse services from ride-hailing to freight deliveries.
  • The company emphasizes safety with driver background checks and real-time verification processes.
  • Uber's commission-based model supports flexible earnings for drivers worldwide.

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