IT Service Management Engineer @ Global Atlantic

COMPANY OVERVIEW

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.

We are looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.

The KKR-Global Atlantic partnership - The Global Atlantic Story

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Position Overview:

This position plays a pivotal role in the administration, management, and enhancement of our Configuration Management Database (CMDB) and Discovery processes. You will ensure the CMDB is up-to-date with best practices for the CSDM model and align with IT Operations and Asset Management leveraging IT Datacenter technologies, SAM, and cloud initiatives. This role works closely with all process owners within IT and is responsible for delivering a well-maintained service-aware CMDB. Additionally, you will support other ITSM functions such as change, incident, and problem management.

Core Responsibilities:

Administer and execute the CMDB and Discovery processes in ServiceNow, ensuring correctness, completeness, and currency of the data.
Collaborate with cross-functional teams to ensure accurate and up-to-date information is captured, supporting various IT Service Management (ITSM) processes including change, incident, and problem management.
Implement automation and orchestration solutions to streamline data collection and ensure real-time updates to the CMDB.
Develop training materials and conduct sessions for end-users, ensuring they understand the importance of CMDB data and how to interact with the system.
Implement and maintain processes to regularly audit CMDB data for accuracy and compliance with organizational policies and industry standards.
Partner with IT Asset Management teams to align discovery trend data with asset lifecycle management data requirements.
Drive the expansion and maturation of the CMDB while ensuring daily end-to-end delivery of Configuration Management (CM) services.
Support the ITSM functions by assisting the process owner in and coordinating changes, incidents, and problems according to established ITIL processes and procedures.

Requirements:

2+ years working with CMDB or 3+ years of experience in IT infrastructure management and configuration.
2+ years experience working in ServiceNow.
Understanding of CSDM principles in ServiceNow.
ServiceNow certification in Discovery or other relevant areas (e.g., Certified Implementation Specialist) a plus.
Strong understanding of IT infrastructure components such as servers, networks, databases, and applications.
Proficiency in scripting languages such as JavaScript, PowerShell, or Python.
Familiarity with ITIL principles and practices or familiarity with industry standard ITSM tools and practices.
Excellent analytical and problem-solving skills.
Ability to work independently and collaboratively in a fast-paced environment.
Knowledge of network protocols and technologies (e.g., SNMP, WMI, SSH).
Experience with data normalization and reconciliation processes.
Understanding of cloud computing technologies and architectures.
Experience with integration technologies such as REST API and SOAP.
Please note that experience in ITSM CMDB processes and tool administration/management, including discovery and service mapping, is required.
This position is not eligible for visa sponsorship now or in the future.

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Various jurisdictions have passed pay transparency laws that require companies provide salary ranges for any positions for which they are accepting applications. Global Atlantic has offices in Atlanta, Batesville, Bermuda, Boston, Des Moines, Hartford, Indianapolis, and New York City. The base salary range posted below is inclusive of the lowest cost of living geography to the highest in which we have a Global Atlantic office.

Global Atlantic’s base salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic’s total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives.

The base salary range for this role is

$79,500—$151,500 USD

Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.

TOTAL REWARDS STATEMENT

Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.

We are active in our communities-

New York: StreetWise Partners, Covenant House, Partnership for New York City, City Meals on Wheels, Habitat for Humanity, Billion Oyster Project
Boston: Cradles to Crayons, Boston’s Healthcare for the Homeless, Thompson Island Outward Bound, Rosie’s Place, Catie’s Closet, Project Bread, Rise Against Hunger, Space to Thrive
Hartford: Junior Achievement, Habitat for Humanity, Oliver’s Pajama, United Way
Indianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation
Batesville: So Loved Ripley County Foster Closet, Safe Passage Family Shelter, YES Home Juvenile Rehabilitation, Ripley County Community Foundation
Des Moines: United Way of Central Iowa, Meals from the Heartland, Junior Achievement, Math Motivators, Bidwell Riverside, Orchard Place, Knock and Drop
Berwyn/Wayne: Habitat for Humanity, Chester County Food Bank, Surrey Services, For Pete’s Sake Respite
Bermuda: Keep Bermuda Beautiful, Center Against Abuse, Trunk Island Nature Reserve, Bermuda Economic Development Corporation

Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email [email protected].

Please click on the links below to learn more about Global Atlantic.

Global Atlantic Privacy Statement

Our employees are in the office 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact [email protected].

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