Renewals Manager

About Nintex:

At Nintex, we are transforming the way people work, everywhere.  

As the global standard for process intelligence and automation, we’re trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. 

Working in Sales:

For the Nintex sales organization, the success of our customers and partners is at the center of everything we do. Our dynamic and vibrant team is highly motivated and ambitious, always driven to crush our numbers while having fun. Here, you’ll be a part of a supportive and energetic environment that values your expertise and dedication. We’re seeking experienced sales professionals that are not only driven to succeed but align with our values and culture.

About the role:

Nintex is looking to add a Renewal Manager to the team who execute our renewal process and ensure customer success for their region. This person will be responsible for managing the end to end software renewal sales cycle for our Mid-Market customers, focused on achieving the Annual Revenue Quota and improving customer satisfaction. 

Through relationship building and frequent communication, the Renewals Manager will assist in ensuring timely renewals, increased knowledge of Nintex license policies, and help to maintain a high level of customer satisfaction. 

Your contribution will be: 

• Interact directly with customers and partners ranging from business users, decision makers, and C-level contacts, to ensure timely and accurate renewal execution.
• Proactively schedule and preside over meetings with key internal and external partners to identify risks to on-time renewals and when identified, manage risk mitigation strategy and process.
• Manage the ‘low adoption resolution process’ for customers utilising other resources as required.
• Conduct early health check-in meetings with customers outside of the renewal timeline to gauge customer satisfaction, identify upsell opportunities and/or potential risk.
• Manage the ‘At Risk’ process for your customers.
• Establish regular 1:1 meeting with regional peers in Account Management, Customer Success, and Partner Management to review current and future quarter renewals pipeline; and to align and agree on ownership of actions to secure the next customer renewal.
• Own the end-to-end renewal process from initiation to close, which includes maintaining up to date CRM opportunity records, codify true at-risk status, provide real time renewal sales cycle progress, creation of order forms, deliver accurate forecasting, and oversee signature to close timelines.

To be successful, we think you need: 

• 1 years + of SaaS experience managing an entire renewals/sales cycle. .
• Proven track record of quota achievement.
• Comfortable with initiating cross functional collaboration.
• Experience with handling a geographic territory that consists of multiple cultures/languages.
• Experience of managing a large customer base.
• Skilled in negotiations, identifying at-risk scenarios, and closing transactions.
• Ability to act with urgency
• Ability to proactively set expectations

What’s in it for you?

Our people work in the way that best suits them and their teams - whether at home, in an office, or another place that sparks creativity, focus, and collaboration. Our work environment is such that our people can successfully deliver their work while adequately supporting their lifestyle and preferences.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf. 

Nintex participates in E-Verify for work authorization.  We are an Equal Employment Opportunity Organization. 

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