Full-Time

Billing Specialist

Posted on 2/4/2025

Bloomerang

Bloomerang

201-500 employees

Donor management software for nonprofits

Enterprise Software
Social Impact

Compensation Overview

$37k - $55kAnnually

+ Bonus

Junior, Mid

No H1B Sponsorship

Remote in USA

This is a fully remote position, but employees living in Indianapolis, IN are welcome to work from the company headquarters.

Category
Cost Accounting
Financial Accounting
Accounting
Required Skills
Salesforce
Customer Service

You match the following Bloomerang's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 1‐3 years’ experience working in billing or accounts receivables
  • Analytical, detail‐oriented, and strong organizational skills a must
  • Ability to pivot and multi-task when needed
  • Excellent communication skills. Must be able to provide and receive feedback
  • Positive attitude and desire to work in a space that impacts Non-profit organizations
Responsibilities
  • Gain a deep understanding of the sales process from contract inception to billing & collection
  • Work cross-functionally with a team to complete various tasks including invoicing, collections, phone support and e-mail customer service
  • Oversees daily operations such as upgrades, cancellations, payments and refunds on the billing platform
  • Research and resolve payment variances by partnering with the customer and account managers
  • Look for process improvement and opportunities to automate tasks to streamline
  • Manage the billing cases in Salesforce
  • Open new accounts as well as make updates to existing accounts
  • Move seamlessly through various billing systems as well as the Salesforce CRM for all account information and invoicing
  • Collaborate with parallel teams to provide support and solve issues
  • Assist in various team projects, ad hoc projects and relevant audits
  • Working cross functionally with our sales and customer success teams
Desired Qualifications
  • Experience with: Ordway, Zuora and Salesforce

Bloomerang provides donor management software specifically designed for nonprofit organizations to improve their relationships with donors. The software offers a detailed overview of donor engagement by analyzing past interactions, which helps nonprofits identify their most promising prospects and retain existing donors. Bloomerang's tools include donor data management, social media monitoring, and straightforward reporting features, all aimed at enhancing donor engagement. Unlike many competitors, Bloomerang emphasizes user-friendliness, requiring little training, making it ideal for organizations with frequent staff changes. The company operates on a subscription model, generating revenue through software licenses, and its primary goal is to reduce donor attrition and boost revenue for its clients by implementing best practices in donor engagement.

Company Stage

Debt Financing

Total Funding

$904.6K

Headquarters

Indianapolis, Indiana

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Bloomerang clients raised a record $56M on GivingTuesday, showing platform effectiveness.
  • Strategic investments from Warburg Pincus and JMI Equity support Bloomerang's growth.
  • AI-driven donor engagement tools enhance personalized donor experiences, aligning with industry trends.

What critics are saying

  • Increased competition from Blackbaud and Salesforce.org pressures Bloomerang to innovate.
  • Qgiv acquisition may pose integration challenges, affecting service continuity.
  • Dependence on strategic investments could pressure Bloomerang for short-term financial performance.

What makes Bloomerang unique

  • Bloomerang offers a user-friendly platform requiring minimal training for nonprofits.
  • The software integrates philanthropic screening data and social media for comprehensive donor insights.
  • Bloomerang's intuitive reporting tools help nonprofits easily analyze donor engagement.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Flexible Work Hours

INACTIVE