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Full-Time

Customer Service Rep

In office

Confirmed live in the last 24 hours

First American

First American

10,001+ employees

Provides title insurance and real estate services

Financial Services
Real Estate

Entry, Junior

Portland, OR, USA

In-office role 5 days a week in Portland, OR.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • High School diploma or equivalent required
  • Generally, has 2+ years of generally related customer service experience
  • General knowledge of assigned area’s products and customer service activities
  • Proficient MS Office skills
  • Must be able to navigate a computerized data entry system or other relevant applications
  • Strong verbal and written skills
  • Customer Service skill including adaptability, attention to detail, patience, and problem solving.
Responsibilities
  • Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems.
  • Verifies contacts and account information.
  • Examines customer problems and implements appropriate corrective action to respond to customer requests.
  • Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action.
  • Maintains and creates logs, reports, records, and files.
  • Investigates, coordinates, and tracks a wide range of customer issues and problems.
  • Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution.
  • May interface with offshore call center to answer questions on process or specialized situations.
  • May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments.
  • May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers.
  • Other duties as assigned

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects buyers from potential ownership disputes and ensures smooth real estate transactions by offering professional settlement services. The company also offers a platform called myFirstAm®, which allows users to access property information, maps, and manage orders conveniently. Unlike many competitors, First American has a vast database of over 5.5 billion document images and property information covering 99% of the U.S. housing stock, which enhances their data solutions for clients. The goal of First American is to facilitate real estate transactions while protecting investments and providing comprehensive support to homebuyers, real estate professionals, and lenders.

Company Stage

N/A

Total Funding

$800.2M

Headquarters

Santa Ana, California

Founded

1889

Simplify Jobs

Simplify's Take

What believers are saying

  • First American's strategic acquisitions, such as Mother Lode Holding Company, enhance its market position and service offerings.
  • The company's focus on digital transformation, evidenced by the acquisition of Docutech, positions it well for future growth in the digital mortgage space.
  • Being recognized as a Fortune 100 Best Company to Work For highlights a positive work culture and strong employee satisfaction.

What critics are saying

  • The recent data breach allegations could damage First American's reputation and customer trust.
  • The highly competitive real estate and insurance markets require continuous innovation to maintain market share.

What makes First American unique

  • First American's comprehensive suite of services, from title insurance to real estate data solutions, offers a one-stop-shop for real estate transactions, unlike competitors who may specialize in only one area.
  • Their proprietary platform, myFirstAm®, provides seamless access to property information and transaction management, setting them apart in terms of technological integration.
  • The company's extensive database, covering 99% of U.S. housing stock, provides unparalleled data insights for real estate and mortgage decisions.

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Benefits

401k matching

Health, vision, dental insurance

Professional development