Multi Skilled Team Member

Job Description

A job, a career or a calling - whatever brings you here, we have something for you!

As our next Multi Skilled Team Member, you…

Are extending a warm welcome to our guests , putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

• Be responsible for the reception desk and processing check in/out.
• Provide a friendly and personalised welcome for our guests
• Convey the image of the brand and the hotel
• You will have the ability to multi-task and have a proactive personality in this busy hands on role
• Provide guests with a single point of contact throughout their stay
• Be ready to assist at any stage of the guests stay, from welcome to farewell
• Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
• Promoting company’s ALL loyalty programme
• Prepare all the documents required for the day
• Ensure food safety and hygiene standards are maintained.
• Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current visa.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at IBIS Ibis Bristol Temple Meads you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Work Experience

What we are looking for:

• A self-starter with the ability to work unsupervised
• Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
• A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
• Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance

Benefits

As part of our team you can have:

• Free night stays in our UK hotels
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Information on the processing of personal data:

When you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.

Qualifications

• Previous experience in similar role is preferable.
• Friendly, approachable with excellent customer service skills.
• Flexibility in working hours essential
• Basic IT skills
• Excellent time management and organizational abilities
• Demonstrated problem-solving skills and attention to detail
• Proficiency in basic computer applications, including Microsoft Office Suite
• Ability to work effectively in a team environment
• Flexibility to handle various tasks and adapt to changing priorities
• Full training provided