Player Engagement Account Manager
Remote
Updated on 2/16/2024
Keywords Studios
Company Overview
Keywords Studios is the number 1 international technical and creative services provider to the global video games industry and beyond. We help our customers imagine more for their IP's, bringing to life digital content that entertains, connects, challenges and educates people worldwide.
Locations
Remote in USA • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
Marketing
CategoriesNew
Sales & Account Management
Requirements
  • Degree or Masters in business, sales, marketing or other related field
  • Experience ideally in international games or technical services industries
  • Strong experience in successfully delivering client-centric solutions
  • Networking and Relationship Building with the ability to successfully deal with large multinational clients
  • Strong negotiating skills
  • High attention to detail and ability to deliver under pressure and to deadlines
  • High competency with SalesForce.com
  • Willingness to travel as required
Responsibilities
  • Retain and grow a set of strategic accounts
  • Own Account Strategy and Execution working closely with other team members as needed
  • Monitor product adoption trends and KPIs in close cooperation with the Customer Success Manager and Operations Manager, and develop strategic plans to drive growth and maximize immediate and long-term ROI for a list of strategic accounts
  • Identify future growth opportunities, ideating around a growth roadmap with customers
  • Perform mapping of the Accounts to identify growth opportunities and drive increased consumption across Keywords services
  • Build long-term relationships with key decision makers on the customer’s side, and educate them on the value of the end to end solution
  • Identify, build, and manage relationships with Executive Sponsors and key decision-makers
  • Build and maintain Champions working closely with internal team members
  • Act as an ambassador of the customer’s business goals and expectations, and highlight challenges and risks to key internal stakeholders
  • Be in the know at all times when it comes to key account indicators including customer satisfaction, business goals, strategic objectives and potential risks and have a plan of action
  • Be responsible for the Player Engagement Service Line revenue target
  • Collaborate closely with the Service Line Director to ensure targets are met and opportunities are maximized
  • Drive individual sales effort to key customers of the Service Line (by working in conjunction with Client Partners and Sales team)
  • Develop and deliver a sales strategy for the Service Line, with Client Partners and Salespeople, that meets the Service Line target
  • Ensure Service Line revenue forecasting is accurate and up-to-date, reporting on key metrics through monthly and quarterly reports
  • As a trusted advisor, you will be managing Service Line Client interactions to ensure existing Client revenue is safeguarded and long lasting strong relationships are maintained
Desired Qualifications
  • Proven experience in successfully managing Player Support Service Line
  • Deep understanding of key metrics for companies in the games and interactive media industries
  • Strong understanding of market trends, competitor activities, industry dynamics and customer direction
  • Experience in identifying, solving and articulating complex business and goals for customers
  • Great collaboration and communication skills, seeking help from teammates to accomplish goals
  • Relentless and persistent advocate for customers that “gets stuff done” and fast to respond