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Full-Time

Care Coordinator

Confirmed live in the last 24 hours

Transcarent

Transcarent

201-500 employees

Personalized, data-led on-demand health care app

Hardware
Consumer Software
Biotechnology
Healthcare

Compensation Overview

$20 - $24Hourly

Mid

Remote in USA

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Required Skills
Communications
Customer Service
Requirements
  • Available to work Monday - Friday, 10:30am - 7:00pm MT
  • 2 to 4 years customer relationship and phone center experience
  • Proficient in data entry, Microsoft Office, and contact center-style phone systems
  • Excellent customer service, written and verbal communication and interpersonal skills
  • Prior healthcare industry experience with a working knowledge of medical terminology and health benefits claim process
  • Strong organizational, critical thinking and problem-solving skills
  • Strong attention to detail and follow-through
  • Project management-type skills; prior experience managing a high-volume caseload
  • An ability to focus in a high energy atmosphere
  • Openness and understanding that dynamic environments include change, and welcoming that change with a positive attitude
Responsibilities
  • Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service
  • Answers the phones and responds to incoming inquiries while utilizing care center training tools
  • Facilitates patients successfully through the surgery review process, exceeding expectations while meeting the program metrics
  • Efficiently and effectively manages a case load across a variety of clients and surgical categories
  • Coordinate the scheduling and approval process from the initial request for surgery to patient placement
  • Obtain the necessary information – demographic, financial, clinical and other pertinent data to complete referral process
  • Obtain medical records in a timely and accurate manner to ensure an expedited process
  • Maintain and update application with current data, pertinent information, and status of cases
  • Collaborate with providers, clinics and facilities, and various levels of management to effectively resolve issues. Obtain pre-authorizations.
  • Works effectively with other supporting operational roles and internal departments, to coordinate the member’s case
  • Effectively address and resolve patient barriers to utilize the benefit including working with members to address program questions
  • Maintain confidentiality and knowledge of HIPAA regulations
  • Demonstrate Transcarent core values
  • Comply with company policies
  • Be willing and available to work overtime as needed

Transcarent, a leader in the healthcare technology sector, excels in creating a simplified, accessible health and care experience through its innovative consumer app. By leveraging predictive data analytics, the company connects users with personalized, on-demand care from a multidisciplinary team, improving quality while reducing healthcare costs. This focus on data-driven solutions and a commitment to high-quality care makes it an exemplary workplace for professionals passionate about transforming healthcare delivery.

Company Stage

Series D

Total Funding

$424M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

3%

1 year growth

4%

2 year growth

54%