Sr. Operational Support Specialist

Responsibilities: Keep track of risk parameters, identifying any deviations and reporting them to more senior colleagues. Involves working within established risk management systems. Gather information and analyze risk data for recommendations to the risk modeling and risk scenarios. Provide information and clarification on existing procedures, processes, and precedents. Collate and analyze data using preset tools, methods, and formats. Involves working independently. Prepare moderately complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for reports. Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Extract and combine data to generate standard reports. Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others. Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Skills: Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making. Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed. Uses an understanding of numerical concepts to perform mathematical operations such as report analysis without supervision and provides technical guidance when required. Identifies, assesses, prioritizes and manages risks without supervision and provides technical guidance when required. Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies. Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements. Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports. Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives. Works at an intermediate level to analyze potential solutions and create recommendations based on the expected benefits, costs, and overall value of the solution for key stakeholders. Typically works with guidance. Works at an intermediate level to conduct an enterprise readiness assessment to determine the organization's readiness for change. Typically works with guidance. Works with guidance (but not constant supervision) to identify, assess, prioritize and manage project-related risks. Works at an intermediate level to design, create and administer the test scripts associated with the delivery of the project, ensuring that the requirements are being met from a functional, design and user experience perspective.Typically works with guidance. Works at an intermediate level to model, analyze, assess, and quantify the impact and probability of various risk scenarios and select the most appropriate course of action for the given situation. Typically works with guidance. Engages in strategic planning with guidance (but not constant supervision)Bachelor’s: Accounting, Bachelor’s: Actuarial Science, Bachelor’s: Applied MathematicsGeneral Experience - 4 to 6 monthsSecurities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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