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Senior Business Architect
Customer Support Services
Posted on 8/24/2022
San Francisco, CA, USA
Experience Level
Desired Skills
  • Clarify high-level tooling problem statements and translate them into action plans with precise strategies and tactics
  • Work with our program delivery and support operations teams to help scope the right solutions for the right problems
  • Deliver detailed process mapping and requirement documentation for all technical business problems
  • Connect with other teams at Atlassian (product, legal, IT, security, field services for example) that are leading changes in the business, with the intent of understanding how our CSS organization should incorporate or influence
  • Stay up to date on new market trends and methodologies, helping to ensure that our support organization is working on the right things
  • Influence our CSS leadership team with strategic initiatives driven by both internal inputs and industry standards
  • You value high-quality work with attention to detail and have a track record of delivering both. You combine curiosity, judgment, humility, and drive, and like asking "why" to unravel a seemingly complex problem and get to the root cause. You thrive in a collaborative environment where teams work together to solve problems with a positive outlook
  • When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead. You have experience in organizational change and turning information and questions into action. You're effectively interacting with people across all levels of an organization and can field questions during a presentation like a pro
  • You learn quickly to be impactful in new areas to keep pace with our rapid growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to get things done
  • 10+ years of relevant professional experience in product management, strategy management, program management or business analysis
  • Experience building a program from scratch, developing a strategy informed by research
  • Demonstrated ability to move ideas into concrete tactics, including anticipating challenges and helping programs get unblocked
  • Experience working in a dynamic software company with operations and support teams located in different geographies

5,001-10,000 employees

Software tools for development & project management
Company Overview
Atlassian's mission is to help unleash the potential of every team. The company operates software tools – JIRA, BitBucket, Trello, and more – for team and project management.
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Flexible or health savings accounts
  • Short-term disability insurance
  • Long-term disability insurance
  • Retirement savings plans
  • Paid time off
  • Catered lunches, wellness reimbursements, onsite fitness
Company Values
  • Open company, no bullshit - Openness is root level for us. Information is open internally by default and sharing is a first principle. And we understand that speaking your mind requires equal parts brains (what to say), thoughtfulness (when to say it), and caring (how it’s said)
  • Build with heart and balance - “Measure twice, cut once.” Whether you're building a birdhouse or a business, this is good advice. Passion and urgency infuse everything we do, alongside the wisdom to consider options fully and with care. Then we make the cut, and we get to work
  • Don’t #@!% the customer - Customers are our lifeblood. Without happy customers, we’re doomed. So considering the customer perspective - collectively, not just a handful - comes first
  • Play, as a team - We spend a huge amount of our time at work. So the more that time doesn’t feel like “work,” the better. We can be serious, without taking ourselves too seriously. We strive to put what’s right for the team first – whether in a meeting room or on a football pitch
  • Be the change you seek - All Atlassians should have the courage and resourcefulness to spark change – to make better our products, our people, our place. Continuous improvement is a shared responsibility. Action is an independent one