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Staff Inbound Product Manager
Posted on 6/15/2022
San Jose, CA, USA
Experience Level
Desired Skills
Data Analysis
UI/UX Design
  • Dive in and work closely with cross-functional teams to create a new world-class customer experience platform
  • Manage product requirements through development including business requirements, user flow, stories, testing etc
  • Understand and be able to communicate the vision and features of the platform
  • Help with the roadmap, and strategy of the product by elevating the user needs
  • Collaborate with engineering and product management to shape, support, and execute product goals
  • Support new feature launches, including launch communication, rollouts, and signal gathering
  • Monitor and analyze user feedback for platform related pain points
  • Apply expertise in quantitative analysis, data mining, and data visualization to tell the story behind the numbers and understand user sentiment better
  • Design solutions that maximize the scalability of content and user experience
  • Work closely with our research teams, UX/UI design and customers to iterate and design solutions
  • Develop new ways to motivate customers using on-platform gamification
  • 8+ years of experience in product management role building enterprise grade software
  • Deep understanding of product management processes and tools
  • Deep understanding of user analytics and feedback loops
  • Excellent verbal / written communication skills
  • Mobile/Responsive Experience a plus
  • A scrappy self-starter with a steadfast commitment to quality
  • A self-motivated problem solver who can innovate and calmly approach a fast-paced environment
  • Excellent collaboration and teamwork skills
  • Bachelor's degree and MBA preferred
Desired Qualifications
  • User research, Ethnography, and/or Analytics background is a plus

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.