Business Analyst

We're looking for a Business Analyst to join the Hero Digital Delivery Management team. Do you love working in a collaborative and fast-paced environment? Are you passionate about business and technology? If so, we would love to meet you! 

What you'll do

• Gather business requirements from diverse stakeholder groups and prioritize their importance
• Build Product Backlogs from requirements gathering activities
• Work with other disciplines to size and scope features in the Product Backlog
• Conduct Product Backlog grooming sessions throughout the project lifecycle
• Work in tandem with Project Management to manage project scope, and work closely with team leads to plan, size and manage sprints
• Document business requirements via user stories and process flows, in addition to functional requirements that include writing wireframe/comp annotations, user stories and acceptance criteria
• Experience with CMS systems and working with both Development and Creative teams

Who you are

• At least 1-2 years’ experience in an agency or consulting/professional services setting
• You have 3-6 years’ experience as a Business Analyst, Functional Analyst or Product Owner for digital product, mobile application, and/or website development
• Experience with Agile and Scrum project methodologies
• Experience in commerce systems in general (B2B and B2C), specific experience in Adobe Commerce (Magento) is preferred but significant experience in any other commerce system/platform is good
• Familiarity with CMS platforms such as AEM, Sitecore, Optimizely, Drupal, etc.
• Helpful to have a background in software development
• Experience writing business and functional requirements, and creating training materials
• Experience with Jira and Confluence
• Strong organizational and planning skills
• Strong communicator, both written and verbal

All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status.

We are Hero

At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience. 

We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey. 

Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth. 

Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other. 

We’re expanding our talented team of customer experience experts. We celebrate leaders at all levels who take risks and instill the spirit of collaboration. We seek people who are Wholehearted, Craft-driven, and Bright to help us fulfill our mission to create customer experiences without compromise.  

Core Values:

• Wholehearted—we bring our complete, genuine, and whole-hearted selves forward each day.
• Craft-driven—we have a strong sense of curiosity and diligence, taking a meticulous approach for each step. 
• Bright—we’re driven by imagination, inspiration, and an optimistic mindset. 

Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.