Tech Consultant

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Tech Consultant provides clinical, technical and product knowledge support to existing/potential customers and Medtronic colleagues. Responsible for opportunity development by facilitating progressing successful clinical evaluations from inception through to completion. Builds and maintains solid customer relationships and provides customer training at all levels. The Tech Consultant role will aid in achieving or exceeding sales revenue targets for system targets as well as additional products by procedure types, including robotics. Liaise with, Territory Managers and clinical specialists to identify new opportunities and deliver superior customer support. This
position is responsible for assisting with key customer reports as required to support
Medtronic products and services.

A Day in the life:

• Provides technical expertise to sales representatives, other sales functions and customers.
• Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.
• May provide follow-up support to company sales staff and customer personnel by providing technical support and information on specific applications.
• Provides sales personnel with technical data necessary for the demonstration of products.
• May make technical or scientific presentations at sales meetings and customer locations.
• Conducts on-site education and consulting, and supports establishment and maintenance of customer relations with healthcare professionals and organizations.
• Acts as a liaison between sales personnel and technical staff.
• Responsible for reporting complaints and Adverse Drug Reactions (ADR)
• Evaluations:
  o In conjunction with the local Territory Manager and direction from the assigned 
  Business Manager, represent Medtronic during surgical evaluations and 
  demonstrations, and instruct clinical staff (including nurses and physicians) 
  during procedures.
  o Perform pre-trial activities such as in-servicing of staff, organizing equipment 
  and disposable requirements, etc.
  o Introduce/demonstrate more complex technology utilization, and new 
  products and applications to physicians, hospital staff as well as Medtronic 
  colleagues.
  o Develop relationships with customers including surgeons and other areas 
  within the hospital environment. Assist in the logistics for equipment delivery 
  liaising with the Loaner and Service groups
  • New Product Launches:
  o Introduce/demonstrate more complex and new products and applications to 
  physicians, hospital staff and Medtronic colleagues.
  • Sales Support:
  o Support Medtronic resources to success in meeting or exceeding sales targets 
  by ensuring successful trials/evaluations and demonstrating unmatched 
  technical and clinical expertise/ support.
  o Completing of assisting in the technical requirement section of RFP’s
  o Continually monitoring competitive products and providing education to the 
  sales team through competitive analysis reviews
  o Supports with creation of capital sales quotations for assigned territory
  • Technical / Clinical Support:
  o Coordinate with regional field service support colleagues to lead installations 
  as necessary, provide technical service support and complete documentation 
  (training, installation, system checkout) as required.
• o Meet and maintain relationships with customers including surgeons, OR staff, 
  Diagnostic Imaging departments, foundations and other areas within the 
  hospital environment.
  o Educate/train physicians and hospital personnel – on clinical / technical matters 
  relating to assigned Medtronic products and Technologies

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy: Established and productive individual contributor.
Works independently with general supervision on larger, moderately complex projects / assignments.

Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments.
Contributes to the completion of project milestones .
May have some involvement in cross functional assignments.

Innovation and Complexity: Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex .
Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.

Communication and Influence: Communicates primarily and frequently with internal contacts .
External interactions are less complex or problem solving in nature.
Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making.

Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream.

Required Knowledge and Experience: Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience.
Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.

REQUIRED QUALIFICATIONS
KNOWLEDGE/EDUCATION
• Bachelor’s degree, or;
• Advanced degree.
• Bilingual: English/French is required 
JOB EXPERIENCE 
• Minimum of 2 years of relevant experience, with a bachelor’s degree, or;
• No minimum years of relevant experience, with an advanced degree. 
SKILLS/COMPETENCIES
• N/A 
_____________________________________________________________________________________
DESIRED/PREFERRED QUALIFICATIONS 
KNOWLEDGE/EDUCATION
• N/A 
JOB EXPERIENCE 
• Previous Technical or clinical support experience in and healthcare company will be 
considered.
• Operating room knowledge and experience - Basic knowledge of imaging and 
fluoroscopy and/or surgical robotics.
• Customer, patient and quality focused. 
SKILLS/COMPETENCIES
• Product education and teaching skills.
• Exceptional organizational skills, attention to detail and the ability to prioritize in a 
changing environment.

PHYSICAL JOB REQUIREMENTS
• Travel required for training, customer events, symposia and field activities

• On-call and travelling after hours may be required for customer presentation and/or field related activities
• Minimum travel of 50-60% of any given work week 
• The physical demands described within the Responsibilities section of this job 
description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For Office Roles: 
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here