Head of Customer Success

Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America’s pets healthy. Vetcove’s eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We’re looking for exceptionally talented and passionate people to join our growing team. 

The Head of Customer Success is responsible for managing some of Vetcove’s most important commercial relationships. You will manage a high-performing team that supports our largest animal health pharmaceutical manufacturer partners (e.g. Zoetis, Boehringer Ingelheim) with critical sales and marketing functions. You will frequently be presenting to and interacting with decision-makers across our largest partners, so you should be confident and comfortable performing in high-stakes environments.

The ideal candidate is a highly personable, detail-oriented person who thrives in a fast-paced, ever-changing environment. We’ve built a strong team around this function, and you’ll be responsible for fostering the potential of and supporting the professional development of that team. Together, you all will be responsible for driving value to these critical relationships to maintain and grow them.

What you’ll do

• Manage a team of 8-10 people focused on supporting Vetcove’s largest manufacturer partners

• Assist in developing strategies for, implementing, and proving the effectiveness of different initiatives, alongside the team and partners

• Travel (up to 25%) to clients for in-person business reviews and strategy sessions, building strong trust

• Gather feedback to inform our commercial strategy and development priorities

• Assist in outlining and reviewing team-created materials that will be sent to clients (proposals, results decks, QBRs, etc.)

• Continually iterate on team process to optimize performance

• Conduct regular account reviews to set achievable goals and asses performance across accounts

You should have

• 10+ years of account management, relationship-based sales, or similar experience

• Previous people management responsibilities for a team of 3+

• Proven experience managing complex enterprise relationships

• An eagerness to be involved in the details of ongoing projects, despite a high-level role & title

• Strong attention to detail and project management skills

• Interest in data and more quantitative problem solving

• Ability to adapt quickly and manage many concurrent responsibilities

• Expertise in Excel, PowerPoint, and Word

• A positive attitude and team-based mentality; excellent collaboration skills

• Comfortability in a fast-paced environment

Please note we are unable to sponsor work visas at this time.

Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know:

1. Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout!

2. Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard!

3. It’s essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself!

4. Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure!

5. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.

We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart!

Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.