Director – Revenue Business Systems @ Neo4j

About Neo4j:

Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden relationships and patterns across billions of data connections deeply, easily and quickly. Customers use Neo4j to gain a deeper understanding and reveal new ways of solving their most pressing problems. Over 75% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe.

At Neo4j, we’re proud to be building the technology that powers breakthrough solutions for our customers, helping them cure diseases, fight fraud, crush pandemics, and accomplish their most ambitious missions—even if it’s getting humans to Mars. Learn more at neo4j.com and follow us @Neo4j.

Our Vision:

At Neo4j, we have always strived to help the world make sense of data.

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

Overview:

The Director of Revenue Business Systems will define and execute the systems strategy across the Revenue organization in collaboration with Revenue Operations, Marketing, Product & Finance. In this role, you will build and optimize our GTM systems team to support various departments and drive efficiency across the organization. You will collaborate with internal and external stakeholders, manage system integrations, and ensure data integrity.

Key Responsibilities:

CRM Strategy:

Maintain the roadmap, its execution, and all process improvement initiatives across the Revenue organization (Sales, Support, Customer Success, Technical Services)
Understand the strengths and weaknesses in system architecture, anticipating vulnerabilities, and developing contingency plans
Actively groom the backlog and conduct sprint planning for business systems; balancing roadmap, break-fix, and end-user support

Team Leadership:

Lead and manage the Revenue Business systems team, setting clear goals and expectations.
Foster a culture of internal customer-centricity, collaboration, and continuous learning.
Provide guidance and mentorship to team members.
Build and manage a team that effectively supports the various applications including management of any third-party consultants.
Be a player-coach with dedicated time to working on key systems initiatives directly when needed

Data Management:

Oversee the collection, analysis, and management of data to drive insights.
Collaborate with cross-functional teams to ensure data integration and data quality.
Implement data-driven insights to enhance internal & external customer experiences.
Benchmark company practices with best-in-class practices and processes to advise and protect organization’s systems and data.

Manage Stakeholders:

Ability to collaborate well with a diverse group of stakeholders and drive cross-functional initiatives by translating the business and reporting requirements into actionable designs, plans and drive to successful implementation.
Work with internal stakeholders in Revenue Operations to assess requirements and propose technical solutions that meet the needs of the business supporting various departments: Sales, Sales Engineering Customer Success, Customer Support, Technical Services, Marketing, Finance, and IT
Comfortable breaking down complex systems to technical and non-technical staff members

Reporting and Documentation:

Maintain accurate records of Revenue Business systems team activities to facilitate resource and project planning.
Maintain proper documentation of systems configurations to enable the teams to provide effective production support

Qualifications:

Bachelor’s degree in Business, Computer Science, or a relevant field. An advanced degree (MBA, MSc) is a plus.
8+ years of experience implementing CRM (e.g. Salesforce.com) and other sales/services systems.
4+ years of experience leading a GTM systems or Business Systems team
Experience working in a fast-paced, startup environment that requires agility and flexibility
Experience in negotiating contracts, vendor agreements, managing consultants and 3rd party contractors
Strong analytical, problem-solving, and customer-focused skills.
Excellent communication, leadership, and interpersonal abilities.
Aptitude for developing teams; influencing and galvanizing others to follow you toward a solution
Ability to work collaboratively with cross-functional teams and customers.

The annual base salary range for this position based in the United States is listed below. This salary range is an estimate, and the actual salary may vary based on Neo4j’s compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location. Based on the factors above, Neo4j utilizes the full width of the range.

In addition to the range below, US employees are eligible for a stock option grant and certain roles are eligible for an annual bonus. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), paid time off, and certain leaves of absence.

Annual Base Salary Range for This Role

$160,000—$200,000 USD

Why Join Neo4j?

Neo4j is, without question, the most popular graph database in the world. We have customers in every industry across the globe, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.

Neo4j is one of the fastest scaling technology companies in this industry. Well over $100M ARR and still rapidly growing.
Raised biggest round of funding in all of database history ($325M Series F).
Backed by world class investors like Google Ventures (GV), Neo4j has raised over $582M in funding and is currently valued at $2Bn. This puts them among the most well-funded database companies in history.
75% of Fortune 100 use Neo4j with more than 800 enterprise customers including Comcast, eBay, Adobe, Lyft, UBS, IBM,Volvo Cars and many more.
Emil Eifrem (CEO) has built an amazing culture that prides itself on relationships, inclusiveness, innovation and customer success.
Countless awards in the industry. Massive Enterprises and individual developers/ data scientists love Neo4j. Strong sense of community and ecosystem is built around the platform.
A recent Forrester Total Economic Impact Study pegged Neo4j as delivering 417% ROI to customers.

Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all of the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.

One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.

Neo4j Values:

Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:

(we)-[:VALUE]->(relationships)
(we)-[:FOCUS_ON]->(userSuccess)
(we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]})
(we)-[:ASSUME]->(:Intent {direction:’Positive’})
(we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’})
(we)-[:DELIVER_ON]->(ourCommitments)

Neo4j is committed to protecting and respecting your privacy. Please read theprivacy notice regarding Neo4j’s recruitment process to understand how we will handle the personal data that you provide.

More information atwww.neo4j.com.

Compensation Overview

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