Operations and Service Manager

Operations and Service Manager - Charging Operations

Job Description:

Revel’s Charging Operations group is seeking an Operations and Service Manager to join our team. The position is based either out of New York City or San Francisco. This role will directly contribute to achieving market-leading charger uptime by overseeing the detection, triage, and resolution of issues with electric vehicle service equipment (EVSE) and all upkeep of facilities where EVSE are installed. The ideal candidate will have previous experience managing maintenance teams and 3rd party service vendor relationships, preferably in the EV field.

Qualifications: 

• Experience managing or overseeing field service teams.
• Experience using work order and inventory management systems in operations workflows.
• Experience troubleshooting issues with OEMs and/or 3rd party vendors.
• Strong electrical, electronic, and mechanical troubleshooting skills. Technical knowledge of electric vehicle chargers and current OEM certifications is preferred.

Responsibilities:

• EVSE maintenance and repair oversight, including issue identification, tracking, resolution, reporting, and preventive maintenance planning and execution. 
• Facility management oversight, including janitorial, landscaping, general upkeep, and vandalism mitigation.
• Administration and process improvement of Revel’s asset, work order, and inventory management system.
• Contribute to the development and implementation of operational strategies to improve  network uptime.
• Collaborate with internal teams to reduce operational costs and improve maintenance response times.
• Ensure compliance with industry regulations and standards while maintaining the highest level of operational excellence and safety.

Base compensation ranges from $80k-100k, based on experience level. Our benefits package includes:

• Stock Options
• Medical, Dental, Vision
• 401k
• Life insurance
• Unlimited Vacation

Revel is an equal opportunity employer. All facets of employment including the decision to hire, promote, discipline, or release, will be based on merit, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. We consider qualified applicants with criminal histories in a manner consistent with applicable laws, including the Los Angeles Fair Chance Initiative for Hiring.