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Fraud Operations Manager
Posted on 11/22/2022
INACTIVE
Locations
Remote • United Kingdom
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Requirements
  • You have significant experience of fraud risk management and investigations
  • You should have experience of working and managing in a front line fraud operations team
  • You've led successful, large teams to achieve their goals and have an empathetic leadership style
  • You're as comfortable working 1:1 as communicating with large groups
  • You empower your people to find solutions themselves
  • You can motivate teams working on ongoing operational work
  • You are very hands-on and solve problems when you spot them
  • What we are doing at Monzo excites you!
Responsibilities
  • Instilling a high performance culture focused on the completion of accurate, efficient work, and risk-awareness, in a team that needs to be laser-focused on both the customer experience and the safety of the bank
  • Directly managing 6 Fraud Team Managers, helping them excel in their roles by: having regular 1:1s, coaching them through challenging problems, giving and receiving candid feedback, and acting on management information
  • Being an effective advocate and communicator of change
  • Running group sessions for leaders, e.g knowledge sharing sessions
  • Monitoring service levels and addressing identified service challenges
  • Handling complex or novel escalations from your team
Monzo

1,001-5,000 employees

Digital-only bank platform & marketplace
Company Overview
Monzo’s mission is to make money work for everyone by solving customers' problems, treating them fairly and being totally transparent.. The company has created an app with budgeting tools where you can spend, manage, and save your money, from your phone, fee-free.
Benefits
  • Competitive salary
  • Flexible working hours
  • Work from home
  • Stock options
  • 32 days of paid vacation and public holidays per year
  • Health insurance
  • EAP
  • Learning budget
  • Home office stipend
  • Paid parental leave