📍UK Remote -  💰 Salary £45,000 - £60,000 + Benefits

About us: 

We’re here to make money work for everyone and we’re doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We’re focused on solving problems, rather than selling financial products. We want to make the world a better place and change people’s lives through Monzo.

Our team

We’re looking for an experienced Fraud Operations Manager to be a leader for our Fraud Team Managers and our Fraud Investigators.

In Fraud Customer Operations we protect Monzo, our customers, and wider society from fraud, to help Monzo achieve its mission of making money work for everyone. We believe that our Fraud Investigators are best placed to deliver this when they have a holistic understanding of fraud risks and typologies. 

This means that we tackle all types of fraud, working together to protect customers from the risk of fraud, and support them should they become victims of fraud. To facilitate this, you’ll have the opportunity to lead teams working on a broad variety of tasks supporting Monzo’s fraud strategy of Prevent, Protect, Pursue.

Responsibilities:

Most of your time, you’ll be focusing on managing Fraud Operations in supporting and protecting our customers. Ensuring we meet our legal and regulatory obligations with regards to fraud management. And working on driving improvements where safe and appropriate to do so.

What you’ll be working on:

• Instilling a high performance culture focused on the completion of accurate, efficient work, and risk-awareness, in a team that needs to be laser-focused on both the customer experience and the safety of the bank,
• Directly managing 6 Fraud Team Managers, helping them excel in their roles by: having regular 1:1s, coaching them through challenging problems, giving and receiving candid feedback, and acting on management information,
• Being an effective advocate and communicator of change,
• Running group sessions for leaders, e.g knowledge sharing sessions,
• Monitoring service levels and addressing identified service challenges,
• Handling complex or novel escalations from your team

You should apply if:

• You have significant experience of fraud risk management and investigations,
• You should have experience of working and managing in a front line fraud operations team,
• You’ve led successful, large teams to achieve their goals and have an empathetic leadership style,
• You’re as comfortable working 1:1 as communicating with large groups,
• You empower your people to find solutions themselves,
• You can motivate teams working on ongoing operational work,
• You are very hands-on and solve problems when you spot them,
• What we are doing at Monzo excites you!

The Interview Process:

Our interview process involves 3 main stages: 

• Application questions
• Task to do at home
• Technical and Leadership Interviews

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us at [email protected]

Closing Date for Applications is 6pm on 30th November 2022.