Full-Time
Level 2 Technical Support
Computech
51-200 employees
Global IT services, consulting, transformation partner
No salary listed
Saline, MI, USA
In Person
 IT Operations (1) |
|---|
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- In-depth knowledge of Windows 7 and Windows XP support and technical troubleshooting.
- Working knowledge or experience with PC imaging and remote-control support tools.
- Knowledge of Microsoft Office 2010 applications and standard office-environment software, including Lync, Adobe Acrobat, Internet Explorer 8/9, and related tools.
- Audio/visual experience, including Polycom video-conference support and use of audio and web-sharing technology.
- Working knowledge of Active Directory, TCP/IP, DNS, DHCP, and SCCM.
- Ability to perform basic Move/Add/Change work for Cisco Voice over Internet Protocol telephones.
- Ability to communicate issues concisely to management, users, and peers from diverse backgrounds and cultures.
- Ability to follow and enforce established processes and security guidelines and communicate them effectively to users.
- Ability to provide prompt customer support, resolve problems, manage tickets, and follow up with users.
- Reliability, punctuality, and ability to complete tasks by target dates.
- Experience using Remedy or an equivalent incident, request, change, and problem-management system.
- Ability to lift boxes containing computer equipment.
- Provide second-level end-user support for computer systems, including software and hardware, and equipment such as printers, plotters, and telecommunication devices.
- Troubleshoot problems and perform equipment repair and replacement.
- Provide support for on-site conference meetings, including video conferences and web meetings.
- Provide client-side personal computer support, including troubleshooting and break/fix of personal computer hardware, software, and network connectivity.
- Manage user accounts, printing and plotting support, video conferences, special events, and meetings.
- Provide ongoing operational support for Windows 7 and complete special assignments and projects as business needs dictate.
- Experience working in a large team and contributing ideas to achieve team goals and improve processes.
- Strong organization and time-management skills.
- Self-motivation, willingness to learn, and focus on continuous improvement.
- Professional work ethic and demeanor.
Computech delivers end-to-end IT services, consulting and business solutions to help organizations innovate, optimize and grow. Its offerings span AI/ML, cybersecurity and risk management, application development and cloud modernization, business intelligence and data strategy, and business process services. The company leverages partnerships with Microsoft, IBM, ServiceNow and DocuSign, and optimizes platforms like Workday and Salesforce to maximize client ROI. Quality is built into its processes with CMMI Level 5 appraisals and compliance with ISO 27001:2013 and PCI DSS, ensuring reliable outcomes. A global delivery footprint spans North America, Europe, the Middle East and Asia, enabling delivery with local expertise and scale. The goal is to help clients transform complex challenges into lasting competitive advantages.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Bethesda, Maryland
Founded
1996
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Simplify's Take
What believers are saying
- May 2026 EPA awarded Comptech a new help-desk bridge contract.
- January 2025 ESD III grew 54% to $78.1M, showing customer expansion.
- June 2026 disclosures show Radiant Computech buying 8.5% of Confidence Petroleum India.
What critics are saying
- Comptech faces $55.9M of contracts returning in 24 months, including seven recompetes.
- DOD concentration is severe; Comptech's top buyer agency drives most revenue.
- Loss of ESD III or Enterprise LAN Support renewals could crush the business.
What makes Computech unique
- 2014 NCI acquisition gave Computech federal civilian depth and broader customer access.
- Computech specializes in agile modernization, data strategy, and operations for federal agencies.
- Comptech Computer Technologies holds DOD expertise and multiple-award access across Air Force and Navy.
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