Inside Sales Engineer

Job Summary:

Emerson Automation Solutions is where technology and engineering come together to create solutions for the benefit of our customers, driven without compromise for a world in action. This position is opened by the Flow Controls Business Unit. The Inside Sales Engineer is based in Dubai, United Arab Emirates and caters to all customers in the Middle East and Africa.

For this role, your responsibilities will be:

• Qualify customer requests for quotation to ensure that a quote will meet the customers’ application and operational needs.
• Prepare customer quotations that are timely, technically accurate, commercially verified, offering the best all-round solution.
• Perform Technical, Applications and Fisher solutions presentations to customers.
• Collaborate with Sales team and support Customers/End users in MEA.
• Follow-up customers on regular basis for status of the quote submitted & purchase order, as agreed with Outside Sales.
• Follow up internal teams & factory for timely delivery of the product and services.
• Negotiate sales orders within agreed discounts. Maintain accurate and complete records in Quote/Order tracking tool to follow-up Booking plan and Order forecast.
• Ensure that purchase orders are commercially and technically compliant before processing for order entry in accordance with relevant procedures.
• Provide advice to customers on technical solutions and their benefits. Work with customers and end users to update and modify their engineering standards and specifications to gain preference for Fisher Control Valves.
• Provide support to LBPs / End users for Product modifications & Product capabilities through preparing success stories / identifying industry wise application QBR’s.
• Connect with manufacturing locations and Engineering teams for queries regarding lead-time, special requirements.
• Attend customer meetings as required, including customer site visits. Support in trouble shooting and finding solutions to customers problems and perform Site Walks.
• Ensure activities are carried out in line with agreed departmental KPIs (Hit Rate/Budget). Support and work with Sales team to meet the Order booking budget for MEA.
• Attend relevant technical and commercial trainings as required to maintain a high level of product and process knowledge, including new products as and when released.
• Work with consultants, contractors and end users to get Fisher products and solutions pre-specified / pre-selected.
• Co-ordinate with Order Entry / Customer Order Fulfillment (COF) / Quality Procedures & Specifications (QPS) / Project Management teams to provide clean orders to Factories with supporting documents and attend kick off meetings if required.
• Provide training to LBP/Rep/Customer engineers on Control Valve Engineering including sizing, selection and pricing using Fisher FIRST 2, product range and how to prepare smart quote - good/better/best strategy and other tools / resources like Fishweb, COF etc.
• Work closely with other Emerson Process Management Business Units for MAC / MVP quotes.
• Ensure Emerson Ethics and Trade compliance procedures are closely followed with all business transactions.
• Keep up to date with developments in products, industries, and market trends.
• Fulfill any other reasonable duties as required including Outside Sales, if required.
• Adhere to Health, Safety & Environment policies as laid by the organization.

Who you are?

• You trust technology and innovation is key in pursuing with world's most significant challenges.
• You are continuously looking forward to developing and improving your professional skills.
• Excellent interpretation skills relating to engineering details & P&ID drawings.
• Ability to make technical decisions based on sound engineering facts & applicable codes

For this role, you will need.

• Bachelor’s degree in Mechanical engineering or closely related field (Mechanical / Instrumentation / Chemical Engineering)
• Minimum 5 Years of experience in Fisher Control valve products
• Instrumentation/Mechanical Engineering degree
• Experience in handling MEA Customers & EPCs
• Experience in working with FF2 sizing and selection tool
• Familiar with Quote-to-Cash process, coordination with Project Management / Order Entry / Customer Order Fulfillment (COF) teams and technical documents submission process for customer approval.
• Experience in handling inhouse engineering support to customers
• Skill using Microsoft Office applications is required
• Knowledge on Midstream, Refining and Oil & Gas process and Special control valve applications

Preferred Qualifications that Set You Apart:

• Fluent in French & English Languages - Written and Spoken

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.