Full-Time
Customer Service Representative III
Confirmed live in the last 24 hours
Strategic Data Systems
51-200 employees
Provides IT services and solutions for defense and federal agencies
Mid
Waukegan, IL, USA
On-site position at Naval Station Great Lakes, IL 60088.
US Top Secret Clearance Required
- DOD Secret Security Clearance Eligible
- Four (4) years’ experience, or three (3) years with Associates degree, or Military background a plus.
- Experience in customer service and responding to requests for information,
- Contact center experience preferred
- Knowledge of current CRM systems
- Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests
- Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting
- Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests
- The ability to multi-task, prioritize, and manage time effectively
- The ability to work in a fast-paced environment with the flexibility to work nights and weekends
- The ability to type at least 30 WPM
- Proven experience as a data entry clerk or similar position.
- Act as the first step in a multi-tiered support to Military Sailors and their families.
- Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
- Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
- Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
- Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
- Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.
Strategic Data Systems has a longstanding track record in delivering robust IT services and solutions tailored for the U.S. Department of Defense, federal agencies, and commercial enterprises. The company leverages the ITIL framework and advanced cybersecurity technologies to ensure efficient, secure, and cost-effective operations. This focus on high-stakes security and productivity improvements, coupled with its specialization in designing complex information systems, makes it a formidable player in the industry and an exciting place to cultivate a career in technology.
Company Stage
N/A
Total Funding
N/A
Headquarters
Keller, Texas
Founded
1997