Guest Service Associate

Job Description

• To provide courteous, professional, efficient and flexible service at all times following Novotel standards.
• To perform all duties and tasks in the assigned place of work
• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
• To be fully conversant with all services and facilities offered by the hotel.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To monitor operating supplies and reduce spoilage and wastage.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Qualifications

Your experience and skills include:

- Service focused personality is essential and a passion for everything food and beverage
- Previous experience in a similar leadership role is an asset
- Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities