Full-Time

Installation Coordinator

Confirmed live in the last 24 hours

The Home Depot

The Home Depot

10,001+ employees

Retailer of home improvement products and services

Industrial & Manufacturing
Consumer Goods

Entry, Junior

Franklin, TN, USA

Typically requires overnight travel less than 10% of the time.

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Customer Service
Requirements
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • Knowledge or experience in the home improvement or construction industry is preferred and prior clerical and/or administrative background.
  • Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills.
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  • 1 year of work experience.
  • Self-motivated and must have initiative to complete tasks with little or no direction.
  • Strong communication skills, both written and verbal.
  • Strong organizational skills and attention to detail and ability to work in a fast paced environment.
  • Computer skills with proficiency in Microsoft Office.
  • Proven ability to manage multiple tasks simultaneously; keep accurate records and follow-up as necessary to complete customer's job accurately and on time.
Responsibilities
  • Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions.
  • Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues.
  • Communicates and coordinates with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquiries and assists team with customer escalations and exceptions.
  • Assists in supporting branch operations and efficient movement of jobs.
  • Facilitates efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers.
  • Manages intake of service tickets and schedules services with customer, as necessary.

Home Depot is a major retailer focused on home improvement, offering a wide variety of products and services for both DIY enthusiasts and professional contractors. The company provides building materials, home improvement items, lawn and garden supplies, and decor. It also offers services like tool rentals, installation, and credit financing to help customers with larger projects. Home Depot operates a large network of physical stores and an online platform, making it easy for customers to shop from anywhere. The company generates revenue through product sales, rentals, and financing options, and has a loyalty program called Pro Xtra that provides special deals for professional contractors. Home Depot stands out from competitors with its strong emphasis on customer service, competitive pricing, and extensive product selection, while continuously investing in technology and supply chain improvements to enhance the shopping experience.

Company Stage

IPO

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

1977

Simplify Jobs

Simplify's Take

What believers are saying

  • Investment in Jukebox Health taps into the growing market for aging-in-place modifications.
  • Involvement with Higharc's platform could streamline construction processes for competitive advantage.
  • Acquisition of International Designs Group may enhance product offerings and market share.

What critics are saying

  • Increased competition from startups like Higharc could challenge Home Depot's market share.
  • Investment in Jukebox Health may not yield immediate financial returns.
  • Acquisition of International Designs Group may present integration challenges and cultural clashes.

What makes The Home Depot unique

  • Home Depot's Pro Xtra program offers exclusive benefits to professional contractors.
  • The company invests in technology to enhance customer shopping experience and efficiency.
  • Home Depot's vast network of physical stores supports its robust online platform.

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