Service Architect

Service Architect (Bid and Programme)

Location: Farnborough, with opportunity for working at home and the need for occasional travel to customer.

Security Clearance Level: DV

Leidos has more than 30 years’ experience of developing and running some of the largest government systems in the world. We are currently hiring to expand our UK based technical team who support our delivery for the UK Govt. Come join our team and further develop your skills as we deliver and support systems key to the defence of the UK and partner nations.

Being part of the Leidos team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies. We’re a passionate team and are committed to developing and growing our staff.

Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. We support vital missions for government and commercial customers.

Are you ready for your next career challenge?

We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. Working as part of the Solution Architects team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams.

This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment.

What will I be doing?

The Service Architect will be responsible for:

• Service Architecture: Defining the service approach to enable technical and business service delivery for client environments
• Service Design: Produce detailed, fit-for-purpose Service Designs, including support task analysis and training needs assessment.
• Service Transition Ownership: Lead the service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively and smoothly handed over to live operations.
• Stakeholder Collaboration: Work closely with:
  • Customers: to gain their acceptance in your capability
  • Bid teams: to build trust in your experience to develop compelling service solutions
  • Engineering: to ensure supportability and operational readiness of developed solutions.
  • Solution Architects & Security: to influence technical design from a service operations perspective.
  • Programme Manager & Scrum Master: to align service readiness with delivery milestones.
  • Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met.
  • Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood.
• Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs and
• ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices, including:
  • Incident, Problem, and Change Management
  • Service Level Management
  • Knowledge Management
  • Continual Service Improvement
• Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards.
• Continuous improvement & innovation: Identify opportunities for improvement, process & cost efficiency, and innovation. Introduce best practices in service management, automation, and monitoring.
• Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures.

What does Leidos need from me?

You will have experience in designing full end-to-end service solutions in large scale enterprise environments. Good understanding of enterprise IT technologies infrastructure components, platforms and business processes. Highly experienced and qualified in service management frameworks (ITIL, IT4IT) and their practical implementation. Experienced in large scale outsourcing bid responses, particularly government model contracts.

The Service Architect must have:

• Proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments.
• Strong working knowledge of the ITIL framework (working towards or having achieved ITIL 4 Master).
• Demonstrable experience in:
  • Designing and implementing service models within large programmes.
  • Agile delivery methods, particularly Scrum and SAFe, including active participation in ceremonies and backlog refinement.
  • Creating Service Design Packages and contributing to Operational Acceptance Criteria.
  • Creating compelling text for PQQ and bid activity.
  • Development of cost models for new business.
• Excellent interpersonal skills to engage technical and non-technical stakeholders at all levels.
• Strong analytical and documentation skills, including gap analysis, risk assessment, and transition planning.
• Experience working within cross-functional, multidisciplinary teams including engineering, cyber security, and programme teams

It is desirable for the Service Architect to have:

• ITIL 4 Managing Professional or ITIL Expert certification.
• Experience working in secure or regulated environments (e.g. central government, finance, defence, healthcare).
• Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent.

Clearance Requirements:

Clearance for Role: DV

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us today!

What we do for you:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Use of Flexi-time in accordance with programme priorities
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.  If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Who We Are:

Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science.

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.

What Makes Us Different:

Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world.  You can inspire change.

Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team.  We have been empowering our people to work flexibly for years.  Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours.          

People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.