Full-Time

Director of IT

Team Member Experience

Posted on 9/9/2024

Redwood

Redwood

501-1,000 employees

Automation solutions for business operations

Consulting
Enterprise Software

Senior

Frisco, TX, USA

This position is hybrid and requires commuting to the Frisco, Texas office.

Category
Cybersecurity
IT Project Management
IT & Security
Required Skills
Communications
Zendesk
JIRA
Confluence
Requirements
  • Proven hands-on experience as IT manager/ director or similar role.
  • Experience in analysis, implementation and evaluation of IT systems and their specifications.
  • Sound understanding of computer systems (hardware/software), networks etc.
  • Outstanding communication abilities
  • Experience with LLMs/ Generative AI in Helpdesk automation is a plus
  • BSc/BA in computer science, engineering or relevant field.
  • ITIL, PMP or any information security certifications a big plus.
Responsibilities
  • Oversee the maintenance of endpoint devices/ systems and services (e.g., network security, End User Computing etc.) and evaluate them according to established goals.
  • Improve Employee experience by improving New Hire Onboarding Process, improving IT Ops processes, lead the established HW Refresh program.
  • Manage IT equipment/ infrastructure/ network required for office facilities.
  • Help maintain ISO 27001 and SOC 1 and 2 certifications.
  • Drive IT Application Rationalization and build/ support IT Data warehouse.
  • Support multiple SaaS applications like Jira/ Confluence, ZenDesk, SFDC, Workday etc.
  • Work with other leaders and executives devise and establish IT policies and systems to support the implementation of strategies set by upper management.
  • Analyze the business requirements of all departments to determine their technology needs.
  • Purchase efficient and cost-effective technological equipment and software.
  • Ensure IT operations are well-resourced and staffed.
  • Secure data and IT systems against loss, attack, or risks.
  • Meeting the company’s IT requirements within budget.
  • Oversee technical projects to ensure they are aligned with organizational goals.
  • Communicate effectively with external and internal vendors and advisors.
  • Make innovative and effective system and technology investment decisions.
  • Inspect the use of technological equipment and software to ensure functionality and efficiency.
  • Identify the need for upgrades, configurations or new systems and report to upper management.
  • Assist in building relationships with vendors and creating cost-efficient contracts.

Redwood specializes in automation solutions that improve business operations, particularly in the enterprise software market. The company offers finance automation to reduce repetitive tasks in Enterprise Resource Planning (ERP) systems, workload automation for IT departments to manage job scheduling via cloud-based tools, and automated report distribution to ensure timely delivery of critical business reports. Unlike many competitors, Redwood provides its services through a subscription model, allowing for scalable and customizable options tailored to client needs. The goal of Redwood is to help businesses enhance efficiency, reduce costs, and adapt quickly to market changes by freeing up resources for more strategic activities.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$337.1M

Headquarters

Frisco, Texas

Founded

1993

Growth & Insights
Headcount

6 month growth

17%

1 year growth

42%

2 year growth

89%
Simplify Jobs

Simplify's Take

What believers are saying

  • Redwood named a Leader in 2024 Gartner Magic Quadrant for Service Orchestration and Automation.
  • Acquisition by Vista Equity Partners and Warburg Pincus could enhance Redwood's strategic capabilities.
  • Redwood serves over 7,500 clients, including 28% of Fortune 500 and 40% of Fortune 50.

What critics are saying

  • Integration challenges with Vista Equity Partners may disrupt Redwood's operations and strategy.
  • Rapid client expansion since mid-2023 may strain resources and impact service quality.
  • Reliance on SAP's ecosystem poses risks if SAP changes strategic direction or terms.

What makes Redwood unique

  • Redwood offers cloud-based automation solutions for finance, workload, and report distribution.
  • The company provides subscription-based pricing, ensuring predictable revenue and flexible client options.
  • Redwood's solutions integrate with ERP systems, optimizing back-office operations for clients.

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