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Full-Time

Director of IT

Team Member Experience

Confirmed live in the last 24 hours

Redwood

Redwood

201-500 employees

Provides automation solutions for businesses

Consulting
Enterprise Software

Senior, Expert

Frisco, TX, USA

This position is hybrid and requires commuting to the Frisco, Texas office.

Category
Cybersecurity
IT Project Management
IT & Security
Required Skills
Communications
Zendesk
JIRA
Confluence
Requirements
  • Proven hands-on experience as IT manager/ director or similar role.
  • Experience in analysis, implementation and evaluation of IT systems and their specifications.
  • Sound understanding of computer systems (hardware/software), networks etc.
  • Outstanding communication abilities
  • Experience with LLMs/ Generative AI in Helpdesk automation is a plus
  • BSc/BA in computer science, engineering or relevant field.
  • ITIL, PMP or any information security certifications a big plus.
Responsibilities
  • Oversee the maintenance of endpoint devices/ systems and services (e.g., network security, End User Computing etc.) and evaluate them according to established goals.
  • Improve Employee experience by improving New Hire Onboarding Process, improving IT Ops processes, lead the established HW Refresh program.
  • Manage IT equipment/ infrastructure/ network required for office facilities.
  • Help maintain ISO 27001 and SOC 1 and 2 certifications.
  • Drive IT Application Rationalization and build/ support IT Data warehouse.
  • Support multiple SaaS applications like Jira/ Confluence, ZenDesk, SFDC, Workday etc.
  • Work with other leaders and executives devise and establish IT policies and systems to support the implementation of strategies set by upper management.
  • Analyze the business requirements of all departments to determine their technology needs.
  • Purchase efficient and cost-effective technological equipment and software.
  • Ensure IT operations are well-resourced and staffed.
  • Secure data and IT systems against loss, attack, or risks.
  • Meeting the company’s IT requirements within budget.
  • Oversee technical projects to ensure they are aligned with organizational goals.
  • Communicate effectively with external and internal vendors and advisors.
  • Make innovative and effective system and technology investment decisions.
  • Inspect the use of technological equipment and software to ensure functionality and efficiency.
  • Identify the need for upgrades, configurations or new systems and report to upper management.
  • Assist in building relationships with vendors and creating cost-efficient contracts.

Redwood specializes in automation solutions that improve business operations, particularly in the enterprise software market. The company offers finance automation to reduce repetitive tasks in Enterprise Resource Planning (ERP) systems, workload automation for IT departments to manage job scheduling via cloud-based solutions, and report distribution to ensure timely delivery of critical business reports. Unlike many competitors, Redwood provides its services through a subscription model, allowing for scalable and customizable options tailored to client needs. The goal of Redwood is to help businesses enhance efficiency and reduce costs by freeing up resources, enabling them to focus on more strategic initiatives.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$337.1M

Headquarters

Frisco, Texas

Founded

N/A

Growth & Insights
Headcount

6 month growth

10%

1 year growth

28%

2 year growth

76%
Simplify Jobs

Simplify's Take

What believers are saying

  • Redwood's recognition with the SAP Pinnacle Award and its long-standing partnership with SAP highlight its industry leadership and reliability.
  • The addition of experienced executives like Charles Crouchman and Rama Vadakattu strengthens Redwood's product development and customer support capabilities.
  • Serving 40% of Fortune 50 companies, Redwood has a strong client base that underscores its market penetration and trustworthiness.

What critics are saying

  • The competitive landscape in enterprise automation is intense, with numerous players vying for market share.
  • Dependence on SAP for a significant portion of its business could pose risks if the partnership dynamics change.

What makes Redwood unique

  • Redwood's deep integration with SAP, including exclusive SaaS solutions like RunMyJobs, sets it apart from other automation providers.
  • The company's focus on finance and workload automation specifically tailored for ERP systems addresses a critical niche in enterprise software.
  • Redwood's subscription-based model ensures a steady revenue stream and allows for scalable, customizable solutions that meet diverse client needs.