About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role: 

Octave is seeking a hands-on Workforce Planning & Operations Analytics Manager who will take ownership of workforce modeling, forecasting, and staffing plans to support our clinical and operational teams. This role will be measured on the accuracy of forecasts and the effective utilization of resources to meet client and therapist demand. In addition to workforce planning, you will gather and analyze clinical and operational data to identify trends and opportunities, providing actionable insights to optimize performance. This role collaborates across several teams at Octave, including Finance, BizOps, People, Clinical, Care Navigation, Customer Experience (CX), Data, and Product, to drive operational excellence and ensure we are appropriately staffed to deliver exceptional care.

The Workforce Planning and Operations Analytics Manager will play a pivotal role in Octave’s Clinical Operations by owning workforce models, developing accurate forecasting processes, and driving insights to optimize performance across our internal teams and therapist network.

Responsibilities Include: 

Workforce Planning & Capacity Scheduling:

• Own workforce modeling to align internal staffing with projected client and therapist demand for live and asynchronous support across Clinical, Care Navigation, and CX teams.
• Develop and manage weekly, monthly, and quarterly forecasting models to inform hiring needs and ensure staffing meets both clinical and operational goals.
• Partner with Clinical Operations and other stakeholders to optimize schedules of support teams, balancing client needs with operational efficiency.

Provider Network Analytics:

• Analyze key performance indicators (KPIs) to monitor and enhance the effectiveness of Octave’s therapist network.
• Provide data-driven insights into appointment availability, therapist utilization, and network performance.
• Collaborate with internal teams to identify trends, gaps, and opportunities for improvement within the network.

Performance Insights & Reporting:

• Build and maintain dashboards and reporting tools to provide visibility into workforce metrics and operational performance.
• Track and analyze key performance metrics, including response time, utilization, and client satisfaction, to identify trends and areas for improvement
• Deliver regular reports for leadership, summarizing insights and providing actionable recommendations for workforce optimization.

Continuous Improvement & Process Development:

• Streamline and improve workforce planning and scheduling processes, ensuring scalability and efficiency.
• Develop best practices, tools, and methodologies for workforce planning and operational insights.
• Recommend strategies to enhance availability for client support, reduce inefficiencies, and elevate the client experience.
• Serve as a resource for cross-functional teams on workforce data and planning needs, handling ad hoc analyses as needed.

Preferred Qualifications:

• Bachelor’s degree in Business, Analytics, Statistics, Supply Chain, Health Administration, or a related field (Master’s degree preferred).
• 5+ years of professional experience, with at least 3 years in management consulting, investment banking, or advanced forecasting analytics (e.g., in contact center operations, supply chain, etc.).
• Proficiency with data visualization tools (e.g., Tableau, Looker) and strong Excel skills; familiarity with customer support applications (e.g., Zendesk, Zoho) and SQL or other data analysis tools is a plus.
• Exceptional analytical and problem-solving skills, with a track record of translating data into actionable insights.
• Excellent communication skills, with the ability to present complex information in a clear and concise manner.
• Strong collaborative skills, comfortable working with cross-functional teams.
• Demonstrated experience in building and improving workforce planning and scheduling processes.
• Passion for mental health and Octave’s mission to increase access to quality care.

Octave’s Company Values:

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
• Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
• Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
• There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet. 
• Must be able to observe and communicate information on company provided laptop. 
• Move up to 10 pounds on occasion. 
• Must be eligible to work in the United States without sponsorship now or in the future.

Compensation:

Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings.  Current Pay Transparency laws require companies to include a position’s salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer’s request.

Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave’s legal duty to furnish information.

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future. 

The salary range is for zone 1 (all states not in zone 2 or zone 3) is $93,600 - $101,700.

The salary range for zone 2 (CO, HI, MD, RI) is $103,000 - $111,900.

The salary range for zone 3 (AK, CA, CT, MA, NJ, NY, WA) is $107,600 - $116,900.

All zones are eligible for equity in the form of stock options.

Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.