Full-Time
Customer Onboarding Manager
Posted on 5/6/2025
Orum
51-200 employees
Automates outbound calling for sales teams
Compensation Overview
$80k - $100k/yr
Junior, Mid
Remote in USA
Flexibility to work anywhere in the US
- Proven track record in cold calling, with Orum platform familiarity being a significant advantage
- Familiarity with common CRM systems and sales engagement tools
- Exceptional communication and webinar presentation skills, with the ability to engage diverse audiences
- Ability to excel in a fast-paced environment, managing multiple onboarding projects simultaneously while maintaining high-quality interactions
- Availability to work during Eastern Time Zone business hours
- Conduct engaging group training sessions on Orum’s platform and best practices
- Develop comprehensive product expertise, becoming a trusted resource for customers on Orum’s product suite and integrated technologies
- Collaborate cross-functionally to address customer needs, incorporate feedback, and enhance the onboarding experience
- Continuously evaluate and optimize customer training processes to elevate the overall customer experience
- Experience with Orum's supported CRM integrations: Outreach, SalesLoft, HubSpot, Apollo, Salesforce
- Experience training or enabling users in a SaaS environment
- Experience in developing onboarding content and training materials (Blogs, Recorded Webinar Videos, Knowledge Articles, etc.)
Orum provides a platform that simplifies outbound calling for inside sales teams. It uses AI technology to automate tasks like detecting voicemails, filtering out bad numbers, and navigating phone directories, allowing sales representatives to focus on having live conversations with potential clients. The system enables users to call multiple numbers at once and automatically records call outcomes in the CRM, which saves time and increases the number of interactions. Orum integrates with popular CRM and sales tools such as Salesforce, Outreach, and SalesLoft, creating a seamless workflow for sales teams. The platform is designed to help inside sales teams across various industries enhance their outreach and improve sales performance, operating on a subscription-based model that offers different service tiers.
Company Size
51-200
Company Stage
Series B
Total Funding
$51M
Headquarters
San Francisco, California
Founded
2018
Simplify's Take
What believers are saying
- Growing demand for AI-driven sales solutions boosts Orum's market potential.
- Remote work trends increase need for efficient outbound calling solutions like Orum.
- Orum's automation of call dispositions aligns with sales process optimization trends.
What critics are saying
- Emerging AI-powered dialer platforms may threaten Orum's market share.
- Rapid AI advancements could render Orum's offerings obsolete without innovation.
- Potential regulatory changes may hinder Orum's global expansion efforts.
What makes Orum unique
- Orum automates outbound calls, enhancing efficiency for inside sales teams.
- Seamless integration with Salesforce, Outreach, and SalesLoft streamlines sales workflows.
- ISO 27701 certification underscores Orum's commitment to data privacy and security.
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Benefits
Competitive salary & equity
Top-notch health benefits
Unlimited PTO
Company & team retreats
401k & financial planning
Office setup budget
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -1%2 year growth
↓ -7%AUSTIN, Texas, July 23, 2024 /PRNewswire/ -- Orum, the leading AI-powered dialer that has seen a 145% year-over-year growth in sales rep and prospect conversations, proudly announces its successful achievement of ISO 27701 certification. This certification demonstrates Orum's enterprise-grade commitment to protecting personal data and complying with global privacy regulations."Achieving ISO 27701 certification is a significant milestone for Orum," said Jason Dorfman, CEO of Orum. "This certification not only validates our rigorous data privacy and security practices but also assures our customers that their data is handled with the utmost care and in compliance with the highest international standards."In addition to this achievement, Orum has expanded its dialing capabilities globally and released advanced compliance controls for call monitoring and call recordings to ensure customers can make calls in a compliant manner. "For companies with sales reps calling internationally, certifications like ISO 27701 and compliance controls are crucial," added Dorfman. "These capabilities give our customers unprecedented control over call monitoring and recording settings, enabling them to navigate complex regulatory landscapes confidently."Sellers have completed nearly 300 million calls and generated over $1 billion in pipeline using Orum's AI-powered dialer. With the ISO 27701 certification and more robust controls, Orum reinforces its position as a trusted partner for organizations looking to expand their sales efforts while ensuring data privacy and security."Data privacy is a top priority at Orum, and achieving ISO 27701 certification reflects our ongoing commitment to excellence in this area," added Rolland Miller, Orum's VP of Security and Compliance
Payments firm Orum has debuted a tool to help clients prevent failed payments. No Code Verify, announced Thursday (May 2), lets businesses and institutions determine if a bank account is open and valid before initiating payments, Orum said in a news release. It’s an extension of the company’s Verify solution, launched last year to help businesses and banks verify the status of any type of bank account. No Code Verify expands on this by letting financial institutions use the technology without integrating an API (application programming interface)
Orum achieves a milestone in fintech with the launch of Deliver API, connecting directly to the Federal Reserve's payment rails.
Orum launches verify to determine validity of bank accounts.
Orum launches an instant account verification solution for FedNow.