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Senior Account Support Engineer
Confirmed live in the last 24 hours
Burlingame, CA, USA
Experience Level
Desired Skills
Apache Hive
Apache Spark
Customer Service
Google Cloud Platform
Microsoft Azure
  • End-to-end ownership of issue initiation through to resolution with a global set of customers spanning multiple continents
  • Engage directly in hands-on reproduction of customer issues for diagnosis and escalation to Engineering and Product teams to ensure timely resolution of customer issues
  • Leverage hands-on technical skills to provide customers with resolutions/workarounds to customer queries/issues as appropriate
  • Meet with customers on a regular basis to review and communicate on the open issues until resolution
  • Ensure that customer Service Level Agreements (SLAs) are met for various assignments
  • Engage with various Big Data technologies including Spark, Presto, Hadoop/HDFS, Hive, and more
  • Provide best practices guidance and recommendations to Alluxio customers to ensure successful Alluxio implementations
  • Willing to assist the Alluxio on all manner of issues, as the situation demands
  • Write KB solution to share the knowledge with the customer and other team members
  • Ability to work some holidays and the weekend
  • 5-7 + years of experience overall as a Technical Account Manager or Account Support Engineer with Customers in a similar technical discipline
  • 3+ years of experience with major Big Data technologies and frameworks including but not limited to Spark, Hive, ZooKeeper, HDFS, Presto, Hadoop, MapReduce, Tensorflow, etc
  • 2+ years of experience working with either one or two Cloud technologies such as AWS, Azure, and GCP
  • Must have Linux experience
  • Good understanding and knowledge of Kubernetes and Docker
  • Understand Java-based software technology and desire to learn new skills and techniques
  • Ability to work independently with limited supervision
  • Always possess a can-do and positive attitude
  • Ability to manage multiple customer issues and projects in a fast-paced environment
  • Excellent verbal/written communication skills, including communicating technical issues to non-technical audiences and strong critical thinking, decision making, troubleshooting, attention to detail, and problem-solving skills
  • Able to work under pressure with both internal and external stakeholders
  • Committed to customer success; flexible, agile, adaptive to change
  • Provide hands-on technical support for Enterprise customer Alluxio implementations
  • You will possess a strong technical skill set to troubleshoot customer-deployed Alluxio implementations
  • You are comfortable engaging with Big Data technical teams to support their large-scale hybrid cloud and multi-cloud architectures
  • You will work directly with customers on sophisticated deployments, have experience with Big Data on-premise and cloud implementations, and will help our customers achieve the most out of the Alluxio platform
  • You will work closely with SE, Engineering, and Product to make sure our customers receive the best experience possible with Alluxio

51-200 employees

Cloud data orchestration & analytics software
Company Overview
Alluxio's mission is to be the data orchestration layer for analytics and AI/ML workloads in the cloud. Alluxio moves data closer to big data and machine learning compute frameworks in any cloud across clusters, regions, clouds and countries, providing memory-speed data access to files and objects.
  • Unlimited PTO
  • Amazing Medical, Dental, and Vision Plans
  • Commuter Benefits ($50+)
  • Everyday Catered Lunch and Dinner
  • Boba Thursday
  • Relaxation/Massage Room Onsite
  • Gym Access
  • Frequent Company Outings and Trips