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Full-Time

Customer Success Manager

Scribe

Posted on 6/12/2024

Athelas

Athelas

201-500 employees

Digital healthcare tools for remote monitoring

AI & Machine Learning
Hardware

Junior

Mountain View, CA, USA

Category
Customer Experience
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Management
Salesforce
Marketing
Requirements
  • 1-2+ years of experience in a customer success or account management role, preferably in a SaaS or subscription-based business model
  • Experiential knowledge working with healthcare systems or other complex delivery systems
  • Knowledge of CRM and customer success tools, such as Salesforce
  • Excellent communication and collaboration skills with the ability to build strong relationships with customers and internal teams
  • Strong problem-solving skills with the ability to identify customer challenges and develop creative solutions
  • Familiarity with customer success metrics and KPIs, including adoption, retention, and expansion
  • Ability to manage multiple projects and priorities in a fast-paced, dynamic environment
  • Learning and growth mindset
Responsibilities
  • Build and maintain strong relationships with customers, serving as their primary point of contact for all post-sale activities
  • Understand customer objectives and challenges, and develop plans to help them achieve their goals using our product
  • Collaborate with cross-functional teams, including product management, sales, marketing, and support, to ensure customer success and satisfaction
  • Develop and execute customer success plans that align with customer objectives and drive value and ROI
  • Monitor and measure customer success metrics, including adoption, retention, and expansion, and identify areas for improvement
  • Advocate for customers internally, providing feedback to product management and other teams to ensure customer needs are met
  • Manage customer escalations and work to resolve issues in a timely and effective manner
  • Conduct regular business reviews with customers to ensure alignment and drive continued success

Athelas is a remarkable place to work for those passionate about transforming the healthcare industry through technology. The company provides essential digital healthcare tools such as AI-driven transcription services and at-home patient monitoring systems, ensuring collaborative and efficient healthcare delivery. Working at this company offers the opportunity to contribute to innovative healthcare solutions and participate in a teamwork-oriented culture geared towards improving patient care outcomes.

Company Stage

M&A

Total Funding

$209.3M

Headquarters

Mountain View, California

Founded

2016

Growth & Insights
Headcount

6 month growth

39%

1 year growth

75%

2 year growth

143%
INACTIVE