Full Time Floor Leader

Lehigh Valley

Posted on 9/16/2023

1,001-5,000 employees

Website

Personal Care Product Manufacturing

Company Overview

Every brand builds itself on a philosophy. It’s what defines them, shapes them, makes or breaks them. It’s what prompts people to gravitate towards or turn away from them. Our approach to skincare keeps in mind that everyone is unique, and that applies to their skin, too. We believe in allowing skin to function naturally, with as little interference as possible. We love products that benefit the skin in a gentle way. We appreciate that you’re the person who’s most familiar with how your skin behaves and reacts to the changing seasons and products you use, and we’ll always be there to help you find the perfect products and skincare routines.

Locations

Whitehall, PA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Sales

CategoriesNew

Sales & Account Management

Operations & Logistics

Customer Success & Support

Requirements

Customer Service: collaborate with your team on plans to exceed daily sales goals andensure a unique customer experience that makes every visitor feel welcome, meets their needs and makes their day
Building the Brand: educate our customers on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through community engagement and other traffic-driving initiatives
Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
Driving Sales: lead Sales Ambassador development through training and follow up regarding new products and company initiatives, using daily metrics to coach team to accomplish sales goals daily
Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, and solve problems
Grow Talent: and elevate your skills and those of your team through constant learning and development, coaching and leading by example
Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated, building strong peer and customer relationships and are connected to the brand values and participating in the creation of an inclusive work environment
Policies and Procedures: Support your management team to keep your shop compliant and ensure your staff are practicing company standards for time and attendance, product integrity, respectful workplace, and health and safety
Stock and Inventory: Support the training of your team on inventory best practices and to abide by fresh standards and rotation rules and support management as needed with inventory tasks
Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales
Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
Ability to oversee and support operations of a retail shop as needed, including but not limited to: Till and cash, visuals and inventory, soap cutting, wrapping, labeling, potting, boxing and recycling
Experience in customer service
Experience working in a team environment
Experience working in skincare or cosmetics
Experience in cross cultural collaboration and DEIB or social justice training

Position: Full Time Floor Leader

Weekly: 30-39 hours

Ever wondered what it’s like behind the bubbles? #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We are searching for a dynamic and team oriented individual to join our team in a Floor Leader position. As a Floor Leader at Lush you bring enthusiasm and passion for the Lush brand through a fresh and authentic customer, staff, and shop experience.

We Offer:

A fun and funky store atmosphere where individualism is encouraged
A 50% discount off all our products to keep you smelling and feeling fresh
An unconventional retail structure to support your entrepreneurial spirit
The opportunity for growth as Lush loves to promote from within

Responsibilities:

The Floor Leaders support the shop management team as needed in all business areas including opening and closing the shop, running reports, facilitating training, and delegating tasks and driving sales; as a leadership team you share shop operational duties and are responsible for business areas as required to support a strong customer experience, staff experience and shop operational excellence.

Sales & Customer Experience:

Customer Service: collaborate with your team on plans to exceed daily sales goals andensure a unique customer experience that makes every visitor feel welcome, meets their needs and makes their day.
Building the Brand: educate our customers on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through community engagement and other traffic-driving initiatives.
Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
Driving Sales: lead Sales Ambassador development through training and follow up regarding new products and company initiatives, using daily metrics to coach team to accomplish sales goals daily.

Team Involvement:

Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, and solve problems.
Grow Talent: and elevate your skills and those of your team through constant learning and development, coaching and leading by example.
Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required.
Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated, building strong peer and customer relationships and are connected to the brand values and participating in the creation of an inclusive work environment.

Operational Excellence:

Policies and Procedures: Support your management team to keep your shop compliant and ensure your staff are practicing company standards for time and attendance, product integrity, respectful workplace, and health and safety.
Stock and Inventory: Support the training of your team on inventory best practices and to abide by fresh standards and rotation rules and support management as needed with inventory tasks.
Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.

Time and Attendance: show up on time and ready to support your team, take breaks for your wellbeing, and review daily communications to stay in the know.

Qualifications:

Required:

Strong customer service, supervisory and sales skills
Knowledge and interest in skincare, natural beauty and ethical business
Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
Ability to oversee and support operations of a retail shop as needed, including but not limited to: Till and cash, visuals and inventory, soap cutting, wrapping, labeling, potting, boxing and recycling.

Preferred:

Experience in customer service
Experience working in a team environment
Experience working in skincare or cosmetics
Experience in cross cultural collaboration and DEIB or social justice training

Fluency in Spanish, French or other languages

_{At LUSH, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.}

_{LUSH North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.}

Lehigh Valley Pay

$13.93—$13.93 USD